Service Manager 1

Overview

Manages day to day CRUS Service Operations. Manages and reports out Service Performance in all measurable areas. Proactively manages the team for improvements, forecasts challenges and opportunities (6 to 9 months forecast) and creates plans to overcome challenge and maximize opportunities for service team.

Interface with customer to manage escalations, CIP projects to include cost negotiation, score cards, Project Management meetings and A / R’s.

Is a leader and a mentor for all members of the service team members.

Responsibilities

• Is responsible for all sites assigned to the SM-1 for service group to create, implement and achieve department business plan.
• Provides continuous feedback to direct reports and FSE’s to drive improvements.
• Support financial goals and cost control measures.
• Supports / Follows all HR processes.
• Support sales group with customer communications.
• Is perceived as a leader of the service group to include acting as a role model for good business, communication (verbally and in writing).
• Creates reports, attends meetings and visits the sites.
• Coordinates projects and initiatives through the site coordinators and / or EIC’s. Works to develop the SC and EIC’s.
• May work on other projects in coordination with Senior Manager Service Operations.
• Participates in an active management mentoring program.

Qualifications

• Bachelor’s of Science degree, technical education, or equivalent work experience required with three to five years related experience.
• Bilingual, ability to speak and / or read Japanese is considered a plus. Emergency situations may require contacting Japan directly to get support from them.

Also required to provide status reports on a regular basis to Japan.

• 10 years industry experience in service industry with at least 3-5 years management / lead experience in a high-tech environment.
• Must possess excellent communication skills with ability to speak with clarity and interface effectively with customers and peers.
• Requires excellent systematic troubleshooting skills, judgment, and problem-solving skills to resolve diverse projects with ability to handle problems independently and implement corrective action.
• Displays broad-based customer focus and commitment to resolve problems and make decisions based upon the priority of the problem in relation to business needs.
• Must be available to travel as needed and be available for specific emergency call-in work.
• Understanding of software in a Windows and or Unix environment a plus
• Must be proficient on MS office products.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills, and / or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Continued employment remains on an at-will basis.

Daifuku is an Affirmative Action / Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, gender, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, veteran status, or medical condition.