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M365 Support Engineer I
M365 Support Engineer IiT1 • Tempe, AZ, US
M365 Support Engineer I

M365 Support Engineer I

iT1 • Tempe, AZ, US
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Are you passionate about Microsoft 365 and eager to grow in a dynamic, fast-paced environment? iT1 , a nationally recognized technology solution provider headquartered in Tempe, AZ, is looking for a talented M365 Support Engineer I to join our award-winning Consulting team.

At iT1, we don't just deliver cutting-edge IT solutions—we foster a culture of innovation, collaboration, and continuous learning. With over a decade of recognition as one of Arizona's Best Places to Work , we're proud to offer a workplace where your skills are valued, your growth is supported, and your contributions make a real impact.

This is your chance to work alongside some of the most skilled engineers in the country, gain exposure to top-tier technologies, and be part of a team that's shaping the future of IT consulting and managed services.

  • Research, resolve, and respond to internal and client issues within scope of the NOC team's responsibilities in a timely manner, to provide best in class support for iT1's Managed Service Clients.
  • Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware.
  • Troubleshoots problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment.
  • Provides infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
  • Maintains, monitors, and supports the infrastructure environment and / or facilities.
  • Coordinates and works on multiple cross-functional base work initiatives and projects.
  • Diagnoses and resolves complex hardware, software, and connectivity problems.
  • Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
  • Monitor's ticketing queue and responds to service requests or incidents.
  • Installs, configures, and maintains approved hardware and software components.
  • Adjusts bandwidth on a daily or weekly basis.
  • Provides support for connectivity or related network / communication issues for the user community.
  • Act as an escalation point for level I and II engineers for Client issues
  • Engage in professional service projects as needed
  • Travel as needed to conduct on-site installations or site surveys related to infrastructure

JOB QUALIFICATION REQUIREMENTS :

  • Bachelor's Degree or 2-3 years in a similar role
  • Proven experience support M365 services in a technical support or administration role
  • Solid understanding of M365 apps and services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune and Azure AD
  • Experience with PowerShell scripting for M365 Administration is a plus
  • Familiarity with identity and access management, especially with hybrid environments (Azure AD Connect, Active Directory)
  • Microsoft Certifications such as MS-900, MD-102 and MS-700 are a plus
  • Basic knowledge and understanding of computer networking technologies including routing / switching and TCP / IP for troubleshooting purposes.
  • Strong written / verbal communication skills, critical thinking, problem solving and troubleshooting skills
  • Must possess excellent time management skills
  • Ability to work in flexible environment based on customer scheduling requirements
  • Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy

    • PREFERRED SKILLS :

  • Experience in Microsoft technologies
  • Experience in Cloud technologies
  • Experience with installing, configuring, and automating Cloud Services (IaaS, PaaS, and SaaS)

    • PHYSICAL DEMANDS :

  • Sit at a computer for 8 hours per day
  • Keyboarding for 8 hours per day
  • Speaking (communicating information to clients / coworkers)
  • Hearing Requirements (In person speech, telephone, other sounds)
  • Near Vision (working with small objects or reading small print)
  • Medical, dental, and vision benefits with highly subsidized premiums
  • Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
  • 401(k) Plan with employer match
  • Onsite Fitness Center
  • Onsite Monthly Massages

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    Support Engineer • Tempe, AZ, US