Operations Manager, U.S. Cyber Command

Required : Top Secret clearance with eligibility for SCI

In person in Fort Meade, Maryland

About Us

Onebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. With unparalleled collaboration features, AI-enhanced tools, and customizable workflows, Onebrief makes staffs superhuman. The expanding roster of customers includes COCOMs and Service Components worldwide.

Founded in 2019 by a group of experienced planners, today, Onebriefs workforce of 180+ spans veterans from all forces and global organizations, and technologists from leading-edge software giants. Onebriefs growth is exemplary, having raised $103M+ and counting from leading venture investors.

What you will achieve

At each major headquarters under your responsibility,

Own the entire customer relationship, from users up to Generals / Admirals throughout the Joint Force.

Rapidly expand product usage until ~100% of J35 and J5 plans are in Onebrief. Youll need a combination of ordinary training and subtler strategies to get our product used as much as possible.

Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.

Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.

Instill the Onebrief brand image.

Enable our expansion to Allies and Partners.

Your responsibilities arent limited to this list! Were on this great adventure together, and well each do what it takes for the team to succeed.

You will also :

Lead or support exercises.

Use your observations of our users to recommend product improvements.

Provide face-to-face and remote customer support.

Develop an understanding of customer social dynamics in order to support renewals and future sales.

When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

To succeed, youll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

Youll also need technical skill. You dont need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

About You

You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you. Users want you around, and they ask you to have a beer.

You deeply understand large military headquarters and want to apply that within U.S. Cyber Command. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.

You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example : were about to run a planning exercise, which will be CYBERCOM's first exposure to our product. No one is worried, because they know youve taken care of it.

You can get things from large government organizations Example : our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. Its an unusual request, and no one at the customer knows what to do. Everyone tells you its not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls

You have technical skill You dont need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

You work well with customers You understand them, and they confide in you. Users ask you to have a beer

Youre intense about our mission . Its a core part of who you are

Youre ambitious . Were getting bigger. You should too

You hold a current Top Secret clearance with eligibility for SCI

Qualifications

Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.

Advanced military education : Command and Staff, Advanced Military Studies.

Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.

Proven ability to expand business presence within a region, with emphasis on software or technology solutions.

Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.

Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.

Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

Most importantly, you are a true Onebriefer :

You are obsessed with creating value for real users

You are ambitious, scrappy, and a creative problem-solver

You learn quickly, work iteratively, and naturally seek collaboration

You approach your work with integrity, intellectual honesty, and a low ego

You communicate frankly, clearly, and succinctly

You thrive as a self-starter, embracing autonomy and ambiguity