Customer Service Representative (Sales)
Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.
The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business.
The ideal candidate will be customer focused, action oriented, approachable and patience.
Core Responsibilities :
- Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
- Proactively engage with customers using phone, email, web conferencing
- Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
- Manage relationships with customers
- Focus on straightforward quotation enquiries for standard products & services
- Gain pricing and lead time from standard price lists
- Work with departments to resolve complaints
- Process sales invoices, quoting and provide status report to clients
- When applicable handle requests for information (e.g. shipping / delivery dates)
- Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
- Achieve sales goals by converting and penetrating accounts
- Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
- Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
- Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
Skills / Qualifications :
- 3 years of customer service experience with quoting experience strongly preferred
- Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
- Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
- Ability to solve practical customer problems
- Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
- A valid driver’s license, with an acceptable driving record under Element’s policy
- Experience in interpreting testing procedures and requirements desired
- Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
- Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
- Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
- Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
Insurance Agency Customer Service Representative (CSR)
The Customer Service Representative (CSR) is responsible for providing exceptional customer service to clients by handling inquiries, processing insurance policy changes, assisting with claims, and ensuring a positive customer experience. Previous experience in customer service, preferably within th...
Customer Service Representative - TurboTax (Remote)
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
International Sales Representative - North American Market | Rotavi Industrial
International Sales Representative. Maximize customer relationships to ensure future sales and to optimize new business opportunities;. Answer to customers inquiries / potential customers and submit offers;. Develop, carry out, and expand sales in the United States;. ...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Outside Food Sales Rep
Developing sales strategies that highlight products, services, values, and solutions offered by Gordon Food Service and presenting the sales strategy to prospective customers. As an Outside Food Sales Representative, you’ll be responsible for the overall sales and relationship management efforts for...
Customer Service Representative
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Pharmaceutical Sales Customer Engagement - Akron, OH
Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka’s ev...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service and Sales Representative with State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. Establish custo...
Customer Service Representative - State Farm Agent Team Member
Jill Gaba State Farm Agency, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as a Customer Service Representative. As a Customer Service Representative, you'll be at the forefront of delivering an except...