Lead UX/UI Designer - Audit.xd

Recruiting : NY - New York, United States of America, New York, New YorkLead UX / UI Designer - Audit.xd

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

We are currently seeking an established and dynamic Experience Design Lead to join Audit.xd. Our Audit.xd team is passionate about advocating for user needs and delivering world-class products that redefine an internal auditor’s day-to-day activities to keep the entire company compliant.

You will work in close partnership with leaders in business, design, product, and tech to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.

What You’ll Do :

As a design leader and maker, you’ll be asked to handle responsibilities, including :

Strategy & Planning

Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience

Engaging in portfolio prioritization to help set the strategy and product road map for the team

Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

Advocating for the customer through human-centered design methods, including : discovery, research, whiteboard sessions, and user testing

Championing prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across various geographies

Embracing and advocating for an experience mindset - this is as important to the work as the results

Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Participate in hiring by reviewing resumes, conducting interviews and attending consensus

Discovering & Delivering

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Driving end-to-end product design by :

Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends

Framing problems, defining insights, and designing new methodologies / practices to serve customer needs

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Planning and facilitating workshops with internal and external stakeholders to align with business needs

Designing within existing and creating new standards to contribute to our internal design system, best practices, and guidelines

Storytelling through business acumen and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

At least 6 years of experience with UX design

Preferred Qualifications

Experience designing for cross channel experiences

Experience supporting complex, data heavy experiences

Experience working with a variety of business partners and delivering outcomes

Familiarity with design and prototyping tools, such as Adobe Products, Sketch and / or Figma

Familiarity with working and contributing to and established design system

Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site) : $163,300 - $186,400 for Manager, Design