Counter Manager - Nordstrom Fashion Island - Newport Beach, CA

About Westman Atelier

A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone.

A mother, makeup artist, and champion of holistic living, Gucci believes passionately that luxury’, efficacy’ and clean’ can be synonymous with exceptional makeup.

• A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity.
• Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science.

Position Summary

Westman Atelier is seeking a dynamic, confident Counter Manager with demonstrated leadership, and a passion for clean, luxury beauty to service our Nordstrom counter.

This position will be responsible for creating and executing a strategic business plan in partnership with WA and Nordstrom to develop and maintain customer loyalty through exceptional customer experience, product education, clienteling, and in-store events.

The ideal candidate is a self-starter with an entrepreneurial spirit, drive for excellence, and ability to develop high performing teams.

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

Note : This position will be a direct hire of Nordstrom and will be subject to their benefits.

Responsibilities : Sales & Service

Sales & Service

• Achieve required retail sales targets as communicated by the line manager; lead team by example.
• Closely monitor and analyze business and competitor activities, and recognize areas of opportunity; collaborate with line manager to create strategies to support brand and sales growth.
• Link sell to help grow Items Per Transaction and Average Basket Value.
• Drive animation and events on counter.
• Deliver excellence in execution of the Westman Atelier service standards beyond the in-store experience.

Product & Artistry

• Demonstrate excellent makeup skills, fitting with the unique Westman Atelier product application.
• Demonstrate excellent product knowledge to drive customer acquisition.
• Ensure all educational information is used and initiatives are correctly implemented and followed up.
• Attend and actively participate in training meetings, virtual or at-counter, as provided by the Westman Atelier Sales and Education Team.

Operations

• Maintain high standards of time keeping at counter and resolve discrepancies immediately.
• Ensure excellent VM standards are maintained at counter; regularly clean and restock as needed.
• Manage store expenses within budget guidelines.
• Raise operational issues for resolution in a timely manner.

Communication

• Communicate weekly and monthly sales reports and overview, store updates and business performance to line manager.
• Communicate regularly and effectively with in-store staff and keep them informed on all actions / events.
• Build an effective work partnership with the in-store category managers and deliver trends, insights, and critical business information.
• Oversee and record regular stock overviews and OOS; report all OOS to the manager and follow up to ensure timely replenishments.

Requirements :

• 2-4 years of beauty / skin care sales experience; degree or certification in similar capacity, a plus.
• At least one year of management experience leading high performing teams.
• Demonstrated ability to deliver excellent service to drive KPIs.
• Exceptional interpersonal and communication skills.
• Ability to handle customer matters positively and proactively in a fast-paced environment.
• Ability to adhere to personal grooming guidelines presented by Westman Atelier for Nordstrom.
• Competitive drive and entrepreneurial spirit.

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