Operations Manager

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose for you, and those who benefit from your passion, skills and expertise.

Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $96,275-$158,854.

We also offer generous benefits for full-time employees which include but are not limited to :

A guaranteed life-long monthly pension, once vested after 5 years of service

457B Retirement Plan

140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

Competitive medical, dental and vision plans effective within 1 month of start date

About Denver Arts & Venues

So that all may thrive, Denver Arts & Venues enriches and advances Denver’s quality of life and economic vitality through premier public venues, arts, cultural and entertainment opportunities.

DAV is also responsible for operating some of the region’s most renowned facilities including Red Rocks Park and Amphitheatre, the Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum and McNichols Civic Center Building.

Arts & Venues also oversees numerous cultural investments and grant programs such as Denver’s Public Art Program.

Diversity in the City

Denver Arts & Venues is committed to equity, diversity and inclusion in all our programs, initiatives and decision-making processes.

To address historic inequities and systemic racism, the City’s Equity Platform is focused on BIPOC (Black, Indigenous and People of Color) and other historically marginalized communities, including people with disabilities and LGBTQ+.

Ensuring meaningful representation from historically untapped and under resourced communities is essential to these practices.

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed.

In this position you can expect to work on site at the Ellie Caulks Opera House or onsite at our other venues at least 3 days a week.

Employees must work within the state of Colorado on their off-site days.

What You’ll Do

Denver Arts and Venues is seeking an Operations Manager to support, develop, and implement agencywide organizational processes and procedures, and coordinate regulatory safety standards across our world-renown, high profile venues including : Red Rocks Amphitheatre, Colorado Convention Center, Denver Performing Arts Complex, Denver Coliseum, and Loretto Heights Theater.

This role will help maintain or create efficiencies across the agency and strive for operational excellence. This position will report to the Deputy Director of Strategic Operations.

Job duties and responsibilities of this position include, but are not limited to, the following :

Coordinating regulatory safety and standards across venues

Coordinate safety and security protocols and trainings agency-wide; in coordination with venue directors and venue-specific safety and security teams

Ensure each venue is following local, state, federal regulations and protocols related to safety and security, including active shooter and weather-related incidences across our multiple locations.

Oversee DAV Continuity Planning

Develops and implements DAV’s Continuity of Operations Plan, working with the Office of Emergency Management (OEM)

Acts as DAV’s as Agency Continuity Coordinator for OEM

Coordinates continuity of operations Standard Operating Procedures (SOPs) across agency / venues

Participate in mandatory citywide continuity workgroup and other related meetings (internal and external)

Serves as DAV designee at the City’s Emergency Operations Center (EOC)

Participates in required ongoing emergency operations training exercises

Reports to EOC as called upon during emergency situations

Serve as agency ADA Liaison

Ensure DAV is in compliance with ADA requirements both at our venues and in accordance with HB-21-1110 Digital accessibility, in coordination with the venue directors, capital improvement team, and marketing.

Serve as designed POC / liaison to HRCP’s citywide ADA coordinator and attend meetings, develop reports as required.

Developing and / or coordinates agency protocols and standard operation procedures (SOPs)

Identify gaps in agency protocols / SOPs

Work with divisions on developing / tracking SOPs

Ensure centralized location for SOPs

Oversee agencywide internal processes related to hiring, onboarding, offboarding.

Manage Business Operations Administrator who performs these duties.

Personnel Management : This position will have two directreports including a Business Operations Administrator and Executive Assistant, who supports the Executive Director and Deputy Director.

Other duties as assigned.

Commitment to Equity, Diversity and Inclusion

Denver Arts and Venues is deeply committed to an equity, diversity and inclusion (EDI) practice that closes access gaps in arts and culture with urgency and accountability.

We believe long term impact requires changing traditional processes, creating new systems, and developing authentic relationships to transformative work.

What You’ll Bring

Our ideal candidate has some or all the following experience, skills, and characteristics :

Two years experience in an operations role or project management

Experience managing personnel

Highly organized and detailed oriented

Experience with managing or implementing safety and security standards

Experience with emergency operations management

Strong attention to detail and superior organizational skills

Ability to meet firm deadlines and thrive in a fast-paced and deadline-driven environment

Customer service oriented

Ability to learn systems

Strong communications skills

Ability to analyze and recognize problems and develop solutions

Ability to coordinate tasks across large teams in different locations

Required Minimum Qualifications

Education requirement : Bachelor's Degree in a related field based on a specific position(s).

Experience Requirement : Three (3) years of experience at the type and level of functional or operational management, which must have included management of professional individual contributors.

Education / Experience Equivalency : One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.

Additional appropriate education may be substituted for the minimum experience requirements.

License / Certifications : Requires a valid Driver's License at the time of application.

By position, requires certification or licensure related to area of work at the time of application or by the Licenses and certifications must be kept current as a condition of employment.

Application Deadline

This position is expected to stay open until Friday, October 18th 2024. Please submit your application as soon as possible and no later than October 18th,2024 at midnight to ensure consideration.

About Everything Else

Job Profile

CA2750 Manager

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type

Unlimited

Position Salary Range

$96,275.00 - $158,854.00

Starting Pay

Based on education and experience

Agency

Arts & Venues Denver

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