Customer Service Representative

Job Description

Job Description

Company Description

Simco-Ion has been in the static control business since 1936, and their longevity speaks to their success at improving safety, increasing efficiency, and lowering overall costs for customers.

At the forefront of the static control industry for over 80 years, today, Simco-Ion is a global enterprise with vast intellectual property and resources.

When working at Simco-Ion, you will be empowered in an environment that encourages open communication and big ideas, competitive pay for your performance, comprehensive benefits, and opportunities to make an impact.

ITW, a Fortune 200 company, is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses.

The company has prospered for over 100 years, changing the way people live and work worldwide. Each of ITW’s businesses has an independent entrepreneurial spirit and the freedom to innovate.

It is the highly talented people at ITW who drive success through new products and customer-driven solutions.

To learn more about the Simco-Ion, Technology Group and what we do, please visit our website at :

https : / / www.simco-ion.technology and our corporate website at : https : / / itw.com /

Job Description

We are seeking a full-time customer service representative to support and service our customer accounts. This position supports our current global customer support team, mainly in the U.

S. and Europe regions with some support for Asia.

Accuracy and efficiency are key, and the ability to work in a small team, pitching in when needed to serve customers best.

Our ideal candidate is solution oriented and likes to troubleshoot problems. If you are patient and empathetic to customer needs, passionate about new technologies with keen attention to detail, you will thrive in this role.

This is an in office position located in Hatfield, Pennsylvania.

Responsibilities :

• Receive inbound calls and respond to calls as appropriate
• Accurately enter customer sales orders and quotes
• Process / prioritize inbound orders for order entry
• Customer follow up for order confirmations and changes
• Support with R.M.A. processing as requested
• Providing customer order / backlog reports
• Document and audit existing procedures inline with ISO compliance

Qualifications

Education and Work Experience

• High School Diploma, G.E.D, or equivalent (Required).
• Prior customer service experience in an office environment is required.
• Prior experience working in an ERP system is required.
• Experience with Salesforce a benefit.
• Must possess excellent verbal and written communication abilities.
• Must possess exceptional data entry skills and strong attention to detail.
• Must possess basic computer literacy skills with Excel Pivot tables, Outlook, MS Office, and other related business tools.

Additional Information

Physical Demands

The physical demands / work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to a manufacturing environment including repetitive motion, bending, lifting, twisting, crouching, reaching, pushing and / or pulling.
• Ability to stand or walk for long periods of time
• Ability to perform repetitive motion type tasks regularly such as walking, typing, using fingers and hands.
• Ability to regularly lift and / or move up to ten (10) pounds, frequently lift and / or move up to twenty-five (25) pounds, and rarely lift up to fifty (50) pounds.
• The ability to quickly move safely over uneven terrain
• The ability to wear personal protective gear (safety shoes, glasses, ear plugs, and gloves as needed)
• Ability to communicate with others to exchange information
• While performing the job functions of this position, the employee frequently works in an environment near powered motor vehicles, power tools, and automated assembly fixtures.

Our employees enjoy competitive, merit-based salaries plus excellent benefits including :

• Health and dental insurance
• Company Paid Life Insurance / Short and Long Term Disability
• 401K plan with generous company match
• Vacation, personal days and holidays
• Continuing education reimbursement program
• Flexible spending accounts

ITW Company Overview

ITW was built on innovation and the strength of new ideas. These values have helped us expand into multiple platforms in nearly 60 countries.

But at each of our businesses, the independent entrepreneurial spirit and freedom to innovate remain strong. It’s the highly talented people at ITW businesses all over the world who drive our success through new products and customer-driven solutions.

Together, we are ITW a Fortune 200 company that has prospered for 100 years and changed the way people live and work, all over the world.

ITW is an equal-opportunity employer. We value our colleagues’ unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.