Contact Center Representative
Job Description
Job Description
Description :
a) Explain and recommend products and services
b) Provide general account information
c) Provide information on new and on-going promotions
d) Address and resolve member problems and complaints
a) Record research requests and deliver to appropriate personnel
b) Explain the procedure to initiate payroll requests, and ensure all forms are mailed to appropriate destination
c) Assess field of membership qualifications and provide accurate information
a) Possess strong knowledge of PAM (the audio response system), and assist members with the usage
b) Possess strong knowledge of Internet Branch and assist members with the registration and usage
c) Facilitate wire transfer requests
d) Process check orders
e) Provide loan payoff information
f) Set-up payroll allocations per member requests
g) Provide rate information on deposits and loans
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
If eligible, the benefits available for this temporary role may include the following :
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off / Leave (PTO, Vacation or Sick Leave)
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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