Learn what its like to work in the insurance industry. Zhina Zhou Farmers Insurance in Ontario, California, is looking for a detailed and organized individual with excellent time management skills to join our team as a Part-Time Office assistant.
You will be responsible for supporting our team in delivering an exceptional customer service experience to our clients.
If you are a motivated individual looking to jumpstart your career, the insurance industry is the perfect place to begin, offering endless opportunities for growth and financial success. A pply today!
Benefits
Annual Base Salary + Bonus Opportunities
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Appreciation Lunches
Home and Work Life Balance
Family Friendly
Responsibilities
- Document each customer contact in eAgent.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Answer incoming phone calls on the first ring.
- Provide exceptional customer service and support.
- Obtain prospects information such as name, address, vehicle information and enter into quote sheets.
- Provides on-going support to insurance clients as needed.
- Handle customer renewals.
Requirement
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Professional phone etiquette.
- Follow through and exceed current and prospective client expectations.
- Works well with other employees and is a team player with a positive attitude.
- Strong communication skills, both oral and written.
- Bilingual, fluent in both English and Chinese is preferred.
- Enthusiasm, optimism, and a willingness to see the good in every situation.
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