Host

The Host / Hostess is responsible for the reservations and table seating to maintain the highest company standards of F&B quality and service. The reservationist will maintain excellent reservation practices and managed the flow of guest’s day in and day out. The head reservationist host will make a seating floor plan according to the reservations and communicate important guest information to the service team. The host team will greet the guests at the door and ensure a smooth guest seating flow throughout the day. As a host, you will be responsible for always providing a prompt and friendly welcome to all our guests by following the brands' standards. This role will set the stage for the guest experience by greeting, seating the guests, and assisting the management team with the table management system.  Experience working in World's 50 Best, Bib Gourmands, or Michelin-starred establishments is strongly preferred.

Essential Function :

• Responsible for guiding the guest through the dining experience and   contributing to the team and operation's overall success.
• Make all our guests feel comfortable and let them know you're there to   take care of them personally.
• Provide each guest with a friendly welcome and farewell to ensure a   positive and memorable phone call.
• Ensure communications with managers to ensure guest satisfaction.
• Comprehensive knowledge of our reservation platform
• Provide information to staff with clear and sensitive information with   regards to dining preference, allergies or celebrations management on   chit to update guest profiles in the reservation system.
• Perform side work at the start, during and end of each shift as required   by the checklist.
• Monitor and observe the reservations sheets. Ensure guests are satisfied   with the food and service. Respond promptly and courteously to any   requests.
• Be ready and willing to assist fellow reservationist or hostess as   situations arise.
• Be ready and willing to assist the server assistant with clearing and   resetting tables.
• Ensure all guest communication is answered on behalf of the restaurant.
• Reports to work on time and as scheduled.
• Understands shift ends once approved by MOD.
• Communicates any problems, challenges, complaints, or service   difficulties, in a timely manner, to the manager on duty or beverage   manager
• Responsible for the proper use and maintenance of all associated   equipment.
• Follows company guidelines regarding uniforms and personal hygiene.
• Ensures that company policy regarding drinking age is followed and that   the service of alcoholic beverages to obviously intoxicated guests is   stopped and referred to the Manager on duty immediately.
• Be available to fill in as needed to ensure the smooth and efficient   operation of the restaurant as directed by the restaurant manager or   immediate supervisor
• Ensure that all equipment is kept clean and kept in excellent working   condition through personal inspection and following the restaurant's   preventative maintenance programs.
• Be knowledgeable of restaurant policies.

Education and / or Experience :

a working knowledge of all changes provided by management.

Language Skills :

Physical Ability :