Customer Support Specialist - Virtual/Remote
Job Description
Job Description
Enumerate is looking for a Customer Support Specialist to join our team!
Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution?
Our team handles email and phone-based tickets, all tracked in the support desk system. We are a unique blend of technology and accounting, and we have the support structure to teach the right customer service professional from the ground up.
You will learn about property management, HOAs, a top performing accounting software, and much more!
This is a full-time hourly role, joining a supportive and collaborative teams in our Clearwater, Florida or Knoxville, TN offices, while also being hybrid eligible.
Salary range is 40-50k, depending on experience.
Who will love this job
- Someone who is a customer service trail blazer
- Someone who loves learning and explaining complex systems
- Someone who loves a variety of situations and making people’s lives easier
You should have
- Required : 2 years experience in a contact center environment
- Preferred : proficiency in Microsoft Office and ZenDesk
- Preferred : experience with accounting and / or property management terminology
- Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques
- Proven multitasker able to work in an omnichannel environment
- Independent problem solver, a mindset for troubleshooting
- Able to work in the US without sponsorship
Culture
Why Enumerate
Our team is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products enable over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations.
We are a five-time winner of FLCAJ’s Readers Choice Awards for our solutions and support.
Our approach to work is proactive, collaborative, and committed and our team of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers.
Learn about our Core Values here.
We offer a full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program and a 401(k) plan.
When possible, we also like to offer fun in-person perks like pet-friendly offices, paid food trucks and company outings.
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