Field Service Representative
Job Description
Job Description
Benefits :The Role :
Pooley Inc. is looking for a self-motivated, confident, and passionate Field Service Representative with experience in industrial automation and a passion for delivering solutions.
The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.
Job Responsibilities :
- Performing general field service repair and maintenance activities required to support Markem-Imaje printers and installed machine base.
- Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
- Determining customer needs and offering recommendations.
- Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
- New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
- Determining and recommending which products or services best fit the customers needs.
- Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications.
Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
- Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
- Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
- Other industrial controls work as needed.
Job Requirements :
- Mechanical or Electrical Engineering Technology degree preferred.
- 3-5 years Mission-critical field service-related experience a plus.
- Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
- Possess interpersonal and customer relationship management skills.
- Willing and able to share knowledge and conduct training to diverse audiences of varying size.
- Able to work independently and with minimal supervision.
- Effective time management skills; able to prioritize multiple activities and commitments.
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