Part-Time Medical Receptionist (Extended Hours)

About Us

One Medical is a primary caresolution challenging the industry status quo by making quality caremore affordable, accessible and enjoyable.

But this isn’t youraverage doctor’s office. We’re on a mission to transformhealthcare, which means improving the experience for everyoneinvolved - from patients and providers to employers and healthnetworks.

Our seamless in-office and 24 / 7 virtual care services,on-site labs, and programs for preventive care, chronic caremanagement, common illnesses and mental health concerns have beendelighting people for the past fifteen years.

InFebruary 2023 we marked a milestone when One Medical joined Amazon.Together, we look to deliver exceptional health care to moreconsumers, employers, care team members, and health networks toachieve better health outcomes.

As we continue to grow and seek toimpact more lives, we’re building a diverse, driven and empatheticteam, while working hard to cultivate an environment where everyonecan thrive.

TheOpportunity

This is a part-timerole, working 24 hours per week, based in-person with our team andpatients at offices in Century City area in Los Angeles,CA.

As a Member Support Specialist (Part-Time)you will be an ambassador for patients in office, with a mastery ofhuman connection and a strong drive for service.

You will removebarriers to care, resulting in a truly exceptional in-officepatient experience. You are the steward of the space and ensure thelook and feel of the office lobby are on brand with the One Medicalexperience.

You will be the first point of contact for patientfeedback, as well as provide any other support as requested by theLeads, Office Manager, or in office providers.

You are a strong team player and use your innovativeproblem solving skills to tackle various tasks and challenges. Youhave a strong grasp of verbal and written communication.

You areable to identify opportunities and deliver on customer-centricsolutions while using empathy, focus, and compassion in allinteractions with patients and teammates.

You bring self-awarenessto your daily work to utilize your strengths and develop your areasof opportunity. You thrive in cultures that focus on feedback andgrowth and are nimble in their approach to respond to the needs ofthe patients and team.

You have an unwavering drive to help andserve others and create amazing moments for our members andteammates. If this sounds like you, we would love toconnect.

What you'll likely workon :

• Use impeccableC-I-CARE (a framework containing the key elements of a greatinteraction and effective communication that we use with patientsand each other) in all patient interactions and ensure a fluid andpositive in-office experience through patient intake, same dayschedule management, appropriate follow up scheduling, strongknowledge of billing and insurance, monitoring patient feedback andassisting with outreach as necessary
• All frontof house duties including check in / check out, insuranceverification, printing / paperwork tasks, prepping tests, tasking toservice level expectations etc
• Contribute toteam development through rounding, attending team huddles,participating in team problem solving, supporting in officeproviders with ad hoc asks, etc.
• Masterour technology suite including but not limited to Slack, G-suite,Zoom, and our Electronic Medical Record System 1Life, in order tointeract with team members and patients and complete dailywork
• Perform opening and closing duties / dailyoffice upkeep as required, including maintaining the look and feelof both patient and employee facing spaces, restocking supplies,and organization

Theseresponsibilities are intended to describe the general nature andlevel of work being performed by personnel assigned to this jobclassification.

They are not to be construed as an exhaustivelist of job duties performed by personnel in thisclassification. Other job related duties may be assigned bymanagement.

What you’llneed :

• At least 1 yearof experience in high touch customer or patient facingroles
• Strong written and verbalcommunication skills
• Experience workingon collaborative, diverse and feedback-driven multi-disciplinaryteams
• A proven track record ofpersisting through change, demonstrating a forward thinkingperspective when under pressure, and consistently stepping up totake action on challenges
• Proficiency incomputer technology such as typing, navigating the internet andusing multiple software systems simultaneously

Benefits designed to aid yourhealth and wellness :

Taking careof you today

• Paid sabbatical after 5and 10 years
• Employee Assistance Program -Free confidential advice for team members who need help withstress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friendsand family
• Pre-Tax commuterbenefits
• PTO cash outs - Option to cash out upto 40 accrued hours per year
• Competitivesalary : the base pay for this position is $21.50 / HR

Protecting yourfuture for you and your family

• 401Kmatch
• Opportunity to participate in companyequity programs
• Credit towards emergencychildcare
• Extra contributions toward maternityand paternity leave
• Paid Life Insurance - OneMedical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the costof Short Term and Long Term Disability Insurance

This is a part-time role, working 24 hours perweek, based in-person with our team and patients at offices inCentury City area in Los Angeles, CA.

Schedule

Wed / Thursday - 1 : 30pm-10pm

Saturday -7 : 30am-4pm

Physical Demands : Mostly sedentary work duties require exerting up to ten pounds offorce occasionally and / or small amounts of force frequently.

Sedentary work typically involves sitting most of the time, but mayinvolve walking or standing for brief periods.

One Medical is an equalopportunity employer, and we encourage qualified applicants ofevery background, ability, and life experience to contact us aboutappropriate employment opportunities.

OneMedical participates in E-Verify and will provide the federalgovernment with your Form I-9 information to confirm that you areauthorized to work in the U.

S. Please refer to theE-Verification Poster ( English / Spanish ) and Right toWork Poster ( English / Spanish ) for additionalinformation.