Assistant Shop Manager/Service Writer

We are looking for a Dynamic, Customer Service Professional for an Assistant Manager position at our very busy Alpharetta Ga Shop.

ESC Auto Group has provided Repair and Service for European Cars since 1980. We are the largest family-owned independent European Repair Shop in the United States.

We are not franchised. The Owner Bob Saladna started repairing cars out of his mother's garage in 1979 and opened his first shop in 1980, and he still runs the company today.

ESC understands that each shop needs the latest and best diagnostic equipment, which is why we have multiple diagnostic platforms at each location.

We also understand that each shop location is slightly different which is why we allow each manager flexibility to manage their location differently.

As we continue to expand through Houston, Dallas, Atlanta, and soon Nashville Tennessee, there will be plenty of opportunity for advancement.

European Service Center offers a family atmosphere that makes for a great work environment.

Job Data :

Assigns and gives work directions to employees. Advises and recommends changes and improvements. Manages the processing of repair and warranty work.

Manages day-to-day activities such as Payroll, Accounts Payable, Receivable, Parts Ordering, opening and closing of the Shop, Writing Up Repair Orders, Cashing Out Customers, etc.

Major Duties and Responsibilities :

Service Department Operations :

• Assigns jobs and work areas to employees according to their skills and knowledge.
• Prepare & Review all repair work orders for accuracy and completeness concerning parts, materials, and labor.
• Directs and assists in the diagnosis of problems for technicians and apprentices and provides instruction as required.
• Manage all aspects of the Service Department.
• Fulfilling the responsibilities of the Service Manager.
• Promotes loyalty and customer goodwill and protects the company image.
• Assist in the appraisal of repair work coming into the shop.
• Manages all customer concerns.
• Maintains a clean and safe working environment for all technicians.
• Perform other duties and functions of Management in line with the objectives of the shop.

Customer Service :

• Assist in handling customer complaints and concerns.
• Be aware of and track "comebacks" and make sure the problem is corrected to the customer and dealership’s satisfaction.
• Greet customers immediately in a courteous manner.
• Treat customers fairly and with honesty, and demonstrate our commitment to them.
• superior customer service and ethical business practices.

Commitments :

• Treat all employees and customers fairly, courteously, and with dignity.
• Maintain positive relationships with customers, other employees, and owners.
• Be early, flexible, and available for scheduling.
• Maintain up-to-date technical training.
• Focus on Quality & Service.
• Be neat and clean.
• Wear a uniform every day.
• Demonstrate an interest in growing the shop business.

Qualifications and Job Requirements :

• Must have an outgoing, friendly personality and superior communication & customer service skills.
• Good computer skills.
• General understanding of mechanical / technical terms.
• High school diploma or GED equivalent.
• preferred but not required.
• Ability to speak effectively on one or before groups of customers or employees of the organization.
• Organizational and leadership skills.

Benefits :

• Health, Dental, Vision. HSA With Very Low Deductibles.
• Matching 401K.
• Paid Vacation.
• Paid Holidays.
• Monday through Friday Work Schedule.
• NO Saturdays or Sundays, our employees make great pay without cutting into family or personal time.
• Modern shop.
• Well-maintained equipment.
• Plenty of room and lifts for our Techs.
• Well-lighted work areas.
• All the latest software, Wi-Fi, and / or Computer terminals in our facility.
• Professional Service Advisors that respect our Techs.
• Our customers trust our facility so we always have plenty of good business for our Techs year-round.

About European Service Center :

ESC Auto Group is the parent company for European Service Center and European Motor Cars, which was founded in 1979 by Bob Saladna in his mothers garage back in 1979.

Since our humble beginnings we have become the largest independent strictly European Automotive Repair Business in the United States.

We have multiple locations in Atlanta, Ga - Dallas, and Houston Texas. Bob Saladna still owns the company and still repairs cars.

His love and devotion to exceptional customer service, as well as his team of technicians and managers is second to none.

Our technicians are among the highest paid in the industry. Bob believes in creating a small independently owned shop type atmosphere which is why he gives managers the freedom to run their shops as they see fit.

However, at the same time ESC has the financial resources to provide big company benefits and the latest diagnostic equipment.

ESC provides access to several live support options to help diagnosis the most difficult issues quickly and accurately. We provide company paid diagnostic training as well.