Job Description
Job Description
Join the Jesse M Branson Agency, a reputable and customer-oriented insurance agency located in West Caldwell, New Jersey.
We are a dedicated team of professionals committed to providing exceptional service and building strong relationships with our clients.
As a Customer Service Representative, you will play a vital role in ensuring client satisfaction and maintaining the agency's positive reputation.
You will be responsible for assisting clients with their insurance inquiries, addressing any concerns, and providing accurate and personalized information.
This is an full time position, offering a collaborative work environment where teamwork and communication are highly valued.
If you enjoy working in a supportive and engaging atmosphere, where your contributions are recognized and appreciated, then the Jesse M Branson Agency is the perfect place for you to thrive.
Apply now to join our team and embark on a rewarding career in the insurance industry! ( Applicants will not be considered if they do not complete the Ideal Traits assessment!!)
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Career Growth Opportunities
Hands on Training
Responsibilities
- Client Assistance : Provide excellent customer service to clients, answering their inquiries and resolving any issues they may have.
- Policy Information : Educate clients about their insurance policies, explaining coverage, benefits, and any relevant details.
- Claims Support : Assist clients with filing insurance claims, guiding them through the process and ensuring all necessary documentation is submitted.
- Policy Updates : Make changes and updates to clients' policies as required, ensuring accuracy and attention to detail.
- Documentation : Maintain detailed and up-to-date records of client interactions, policy changes, and other relevant information.
Requirements
- Communication Skills : Exceptional verbal and written communication abilities, with a friendly and approachable demeanor.
- Customer Service Experience : Prior experience in a customer service role, preferably in the insurance or financial industry.
- Attention to Detail : Strong organizational skills and the ability to handle multiple tasks accurately and efficiently.
- Problem-Solving Skills : Demonstrated ability to analyze situations, identify solutions, and provide effective resolutions.
- Team Player : Ability to collaborate effectively with colleagues, fostering a positive and supportive work environment.
- Professionalism : Maintain a high level of professionalism and integrity in all interactions with clients and colleagues.
- Assessment : Ideal Traits assessment is required for consideration
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