National Field Support Specialist - SPECTRUM

Do you have a technical aptitude and enjoy learning new things? Are you a skillful multi-tasker, and able to prioritize and problem solve with confidence?

Then working as a National Field Support Specialist within Spectrum’s Field Operations business unit may be right for you.

At Spectrum, we keep more than 31 million customers across 41 states connected. As a National Field Support Specialist, you’ll use a range of computer programs and tools, and work with Spectrum’s Field Technicians to resolve telephone, cable, and Internet issues for customers.

BE PART OF THE CONNECTION National Field Support Specialist are essential partners to our Field Technicians. They use a sophisticated smartphone based handheld tool to complete provisioning, device configuration, troubleshooting, and signal measurements.

Anything that cannot be solved independently while in customers’ homes you’ll step in to troubleshoot, problem solve, and resolve.

This vital teamwork helps keep communities connected. WHAT OUR NATIONAL FIELD SUPPORT SPECIALIST ENJOY MOSTThe ability to build social skills through interpersonal interactions both inside and outside of the departmentOpportunity for networking and personal career growthReceiving real-time in office assistance and instruction with continuous expansion and knowledge baseAbility to thrive in a face-paced environmentWHAT YOU’LL BRING TO SPECTRUM Required QualificationsEducation : High School Diploma or equivalentTechnical skills : MS Office and computer savvySkills : Communication, dependability, multi-tasking, and customer serviceAbilities : Problem-solving, critical thinking, willingness to learn, tech savvySchedule : Ability to work a variety of schedules in office - including nights, weekends, and holidays Preferred QualificationsCollege Coursework or equivalent experience in technical background2+ years of telecommunications, call center, or high-speed data, video, or voice experience SPECTRUM CONNECTS YOU TO MORELearning Culture : We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skillsDynamic Growth : We invest in your learning, and provide paid training and opportunities to move up and around the companyCompetitive Pay : Generous starting payTotal Rewards : See all the ways we invest in you at work and in life Apply now, connect a friend to this opportunity or sign up for job alerts! #zrfo TSU020 2024-35857 2024 Here, employees don’t just have jobs, they build careers.

That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.