Retail customer service manager / front end manager / supervisor / lead
Job Category : Retail Operations Requisition Number : AIRPO05918 Showing 1 location Job Details
Description
Position Description Summary :
Zone Managers at Paradies Lagardre are responsible for the daily execution of the companies Mission Statement, which includes providing First Class Service to every customer.
Zone Managers perform training functions, direct execution of merchandising standards and provide overall Zone supervision within the shops.
A Zone Manager is assigned specific leadership responsibilities within Zone(s), or other support areas. They provide assistance and support to the management team in achieving the goals in sales and service.
If you'd like to know more about our Austin location, we'd love to hear from you! Please read below and contact us for more information about this position.
Duties and Responsibilities :
- Exceed First Class Service standards and behavior with every customer, business partners and peers
- Perform all register / cash handling / Loss Prevention functions in accordance with Standard Operating Procedures
- Facilitate opening and closing procedures for all stores
- Direct the replenishment of merchandise / supplies, maintain stockroom organization and engage in receiving functions procedures
- Ensure store merchandising standards are consistently executed per the company guidelines
- Coordinate and monitor staffing levels to maximize sales and service potential
- Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
- Direct, coach, and train Associates in their daily job assignments
- Represent and support the company by fostering strong business relationships within the airport community
- Contribute feedback on Associate reviews and provide input on Associate counseling
Position Qualifications :
- High school diploma or equivalency required
- Ability to work various shifts in a 7 / 365 day team oriented environment
- Excellent customer service skills and ability to communicate effectively using the English language
- Strong interpersonal / organizational skills with ability to motivate others
- Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
- Proficiency required in reading, writing, mathematics, cash handling / reporting
- Computer literacy and working knowledge of MS Office preferred
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
- Standing for long periods of time and the ability to work in environments with varying temperatures
- Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
Qualifications
Skills
Behaviors
Preferred
Leader : Inspires teammates to follow them
Team Player : Works well as a member of a group
Enthusiastic : Shows intense and eager enjoyment and interest
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
Education
Required
High School or better.
Experience
Required
1-2 years : Customer Service & Sales
1-2 years : Retail Management
Preferred
1-2 years : Retail Operations preferred
1-2 years : Leadership of a team of 5+ preferred
Licenses & Certifications
Customer Service - Self Storage Manager
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. Our property m...
Retail Front End Supervisor - Full-time - New Store Opening
As a Retail Front End Supervisor, you'll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. Solve issues/concerns, making informed decisions, and supervising the front-end operation...
Manager Service Delivery $93,400- $116,400 per year
We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender exp...
It Service Manager (project Analyst) | Corporate It
Service Managers work with technology teams and business partners to co-create value across the organization through delivery and optimization of IT Services. IT Service Managers drive excellence by providing holistic oversight across all employee-facing technology services. They need to have great ...
Customer Success Manager
We are currently looking for a Customer Success Manager to add to our dynamic team. The Customer Success Manager will be responsible for providing our clients with excellent campaign management post-sale. Mix of analytical ability to see trends in data and ability to influence customer behavior usin...
Market Sales Manager
Work with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Handle customer inquiries and leads requests for groups (e. Selected Service/Extended Stay, 10-99 peak room nights based upon property)....
Field Service Manager I-II (Bilingual)
Field Service Manager I-II (Bilingual). We are one of the global leaders in the Material Handling industry and have been building relationships and partnering with our customers, suppliers, dealers and employees for over 90 years. HYMH product involving interface with the dealer network and National...
Assistant Manager: Customer Experience/Operations
In partnership with the Store Manager, model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors. Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance m...
Service Quality Excellence NMQ DUV Program Manager – Intel CT & US Region
The CS&S Service Quality Excellence NMQ EUV Program Manager is part of the Service Quality Excellence team. Support customer communication with Customer Quality Managers:. The customer quality managers secure progress and communication of quality incidents (tactical) and quality programs (strategic)...
Customer Success Manager III
As a Customer Success Manager, you will support this team in managing customer relationships with our small and medium-sized customers, ensuring successful product adoption, and driving customer satisfaction. At least 2 years of experience in a customer-facing customer success role, working with sma...