TECHNICAL SUPPORT SPECIALIST

Technical Support Specialist

at Lightspeed Systems REMOTE Lightspeed Systems is looking to hire a Technical Support Specialist to join our Customer Service organization.

You'll be responsible for troubleshooting and supporting end users on a variety of issues in our mission to keep kids safe in school.

This is a great opportunity for someone with strong tech skills but minimal experience to get your foot in the door at a growing tech company.

There's tons of growth opportunity into QA and other Engineering roles.

NOTE : We are open to remote work, except in Colorado. Colorado candidates will be required to relocate.*

ABOUT THE JOB :

The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.

• Responsible for independently identifying, analyzing and resolving technical problems with Servers, workstations running Lightspeed Systems products to include Mobile Device Management and Classroom Management Software.
• Respond to requests for technical support, track, and monitors problems to ensure a timely resolution.
• Responsible for assistance with configuration and integration of Lightspeed products as well as identifying and documenting issues for escalation to Quality Assurance
• Supports, monitors, tests, and troubleshoots hardware / software problems pertaining to LAN / WAN.
• Maintains current knowledge of Lightspeed products, trends, and developments in IP, networking, and related technologies.
• Ability to manage own workload and train other support specialists as required.
• Responsible for non-business hour On-Call support.
• Performs other related duties as assigned.

ABOUT YOU :

• Minimum 2 years of workstation administration experience required.
• Minimum 1 year of Operating system installation and configuration, Windows and Mac OSX required.
• Knowledge of directory services to include, Active Directory, GSuite, Azure AD.
• Knowledge of cloud-based solutions
• Knowledge of mobile device platforms and mobile device management solutions
• Knowledge of mobile operating systems (iOS, Android, ChromeOS)
• Advanced understanding of IP, Network planning, router configuration and management, and firewalls.
• SQL Server experience.
• Technical degree or equivalent work experience preferred.
• Previous help desk experience.
• Ability to communicate effectively, both orally and in writing, with all levels of staff.
• Ability to explain technology in non-technical terms
• Ability to clearly document and record information.
• Excellent organizational and problem-solving skills.
• Excellent customer service skills.
• Ability to function effectively in a fast-paced, team environment.
• Available to work flexible hours including both scheduled and on-call support, including weekends and holidays.

For over 20 years, Lightspeed Systems has been a leader in the ever-changing landscape of K-12 learning technology. Lightspeed Systems works with tens of thousands of schools to maximize the safety, mobility, and effectiveness of their students learning experience.

Every device can be covered with the most effective web filter, student safety monitor, classroom management software, device management tool, and analytics program available. Learn more at .

We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include :

• Health Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate our HDHP.
• Wellness Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Years Day break.
• Retirement 401(k) matching up to 6%
• Other Work from where it makes sense. Pet insurance.

Location (City)

Resident location if not Portland / Austin

Directory Services (i.e. Active Directory, GSuite, Azure AD)

Cloud-based solutions

Mobile device platforms

Mobile device management solutions

Mobile operating systems (iOS, Android, ChromeOS)

SQL Server

IP, network planning, router configuration and management and firewalls