Hospitality Associate / Front Desk - Full Time M-F 2:30 P - 11P
Job Description
Job Description
Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families.
RPP offers premier access to Baltimore City life coupled with the comfort and convenience of suburban living all in a beautiful, landscaped, park-like setting with breathtaking city skyline views.
Come see why Roland Park Place is the #1 CCRC in Maryland, #11 in the nation and certified as a Great Place to Work!
What you will be doing :
- Performs daily building inspections and tours
- Welcomes residents and visitors, and help them to and from their vehicles
- Monitor all life safety devices for Independent and RC residents
- Fill out daily shift and incident reports. Send daily to designated people
- Assists residents with packages when they enter the community
- Delivers packages to the residents' apartments daily
- Responsible for logging and delivering of resident packages
- Sort and distribute inter-office mail
- Provides requested assistance to residents in a courteous and helpful manner
- Assists with covering the main front desk when needed
- Responds to Emergency Calls from residents and staff and direct to appropriate responders
- Manages guest apartment reservations
- Other duties as assigned
What we are looking fo r :
- Ability to uphold our core values, and follow policies and procedures.
- Must be able to take initiative to always find a way to say yes to both our residents and staff.
- Able to handle difficult or emotional situations shows respect and sensitivity for cultural differences and adheres to residents’ bill of rights.
- Able to work assigned schedules, have reliable transportation and be on time for scheduled shifts.
- Most importantly have a positive attitude and be able to smile at all times (even under a mask).
- 10th-grade education, HS Diploma / GED preferred.
What we offer :
Our Full-Time associates are offered competitive wages and a best-in-class benefits package which includes :
- Medical / dental / vision insurance
- Company-paid life insurance / short-term disability / long-term disability
- Legal plan
- Identity Theft protection
- Pet insurance
- Group Critical Illness Insurance
- Hospital Indemnity Insurance
- Paid Sick / Vacation / Holidays
- 403(b) retirement with a 4% company match
- Free meals
- Free area attraction tickets
- Tuition reimbursement
- Employee Hardship Fund
- Employee assistant program
- Free on-site parking
- Discounted MTA passes
- Free education / training classes
We have a culture of development and offer further career opportunities and advancement for our associates.
Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #11 in the Nation, and Certified as a Great Place to Work.
Monday - Friday 2 : 30 PM - 11 : 00 PM
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