As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. and as a Training Specialist, should develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.
Culture
At The Next Innings, we're more than just an upskilling platform. We're a beacon of empowerment, guiding individuals and businesses towards their brightest futures.
With our cutting-edge AI technology and personalized approach, we've spent over 8 years illuminating paths to success for over 100 businesses.
From Canada to the US and India, we're dedicated to nurturing careers, igniting passions, and transforming lives through skill-building and heartfelt guidance.
Join us as we embark on this inspiring journey of growth and fulfillment together.
Responsibilities
Key Responsibilities :
Help Desk Management :
- Manage the daily operations of our help desk.
- Develop and implement procedures for effective help desk management.
- Escalate complex issues to the appropriate team members.
- Maintain clear and accurate documentation of all interactions.
Training & Development :
- Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.
- Tailor training content to meet the specific needs and learning styles of our diverse participants.
- Evaluate the effectiveness of training programs and make improvements as needed.
Key Qualifications :
- Minimum 2 years of experience in a help desk or technical support role.
- Experience working in the technology sector is preferred.
- Excellent communication, interpersonal, and presentation skills.
- Ability to develop and deliver engaging and informative training sessions.
- Strong analytical and problem-solving skills.
- A passion for empowering women and supporting their career development.
- Ability to work independently and as part of a team.
Must be fluent in English and comfortable working in a fast-paced environment
Requirements
Are you a diversity(woman) candidate?
Are you ready to relocate to Bangalore, Karnataka, India?
Are you ready to visit office in HSR Layout, Bangalore twice a week?
Do you have Minimum 2 years of experience in Help desk Management?
Any Graduate
English
Knowledge in : Technology
Knowledge in : Trainer
Knowledge in : Problem Solving
Knowledge in : Analytical
Knowledge in : Presentation Skills
Knowledge in : Communication
Requisition #clvp8pcys3lqp0pp5merl4yuy
Information Technology Tier I Help Desk Specialist
Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a...
Business Analyst (Relocation to India) - Virtual/Remote
While designing these test cases, the business analyst has to refer to requirement gathering documents, uses cases, user stories, design decision documents, functional design documents, etc. From Canada to the US and India, we're dedicated to nurturing careers, igniting passions, and transforming li...
IT Help Desk Specialist / Client Service Engineer
Knowledge and experience in key supported applications: Remote Desktop Farms/Terminal Services, MS Exchange, Active Directory, Office 365, Microsoft Windows desktop/server-based operating systems, VMWare and virtualization. Ability to shift gears and implement new topics and processes quickly to add...
Social Media Intern - Women Only (Relocation to India) - Virtual/Remote
From Canada to the US and India, we're dedicated to nurturing careers, igniting passions, and transforming lives through skill-building and heartfelt guidance. Are you willing to work in hybrid mode (twice in a week) from HSR Layout Office, Bangalore (India). We're a beacon of empowerment, guiding i...
Information Technology Tier I Help Desk Specialist
Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a...
Managers in Training (Virtual/ Work from home)
With our company growing faster than ever, we are looking for individuals with amazing people skills to join our 100% remote team. We want everyone who works for us to be able to succeed not only in their career, but in life. As the largest provider of life insurance in the US, we take this motto to...
FSQA Manager Beef and Poultry (100% Virtual Remote)
Lead plant FSQA Managers and provide technical expertise, oversight, and guidance to plant FSQA Managers to ensure FSQA policy adherence andregulatory compliance. Contribute to the professional growth ofplant FSQA Managers throughgoal setting, experiential learning and stretch projects that align wi...
General Manager in Training (Relocation Required)
In short, Our Management Training program leverages your existing leadership skills, tunes them to our business philosophy, and gets you ready to run your own store as a General Manager in 6-12 Months. We'll give you the right training and the right tools to help you to accelerate your career. Headq...
IT Scrum Master - Women Returnee (India location) - Virtual/Remote
From Canada to the US and India, we're dedicated to nurturing careers, igniting passions, and transforming lives through skill-building and heartfelt guidance. Are you willing to work from office twice/thrice from Bangalore/Pune/Hyderabad/Chennai (India) location?. We are seeking IT Scrum Master - W...
Sales Manager in Training (100% Remote)
This position relies on outstanding people skills and the desire to uphold our mission to protect every child and serve all working people. This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family. Weekly...