Application Instructions :
External Applicants : Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
Please add your cover letter and any other documents required for the position to the Resume / CV document upload section at the bottom of the My Experience application page.
Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments.
You will not be able to modify your application after you submit it .
Current Employees : Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs .
Locate the position and click Apply . Update your Education and Job History.
Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
Job Description Summary
The Triangle and Eastern Carolina Market Leader will oversee and have sole responsibility for member prospecting, recruitment, onboarding, and retention, as well as continued relationship management for the Center's Triangle and Eastern Carolina regions.
Job Description
Essential Functions :
Prospective Member Management
Manage all tasks related to prospecting and recruitment of new members
Maintain a prospective member pipeline
Seek out and pursue prospective members for membership
Manage all communications to prospective members
Clearly and accurately describe the Center’s functions, value proposition, and upcoming programs to prospective members
New Member Experience Management
Manage all aspects of new memberships, including onboarding
Confirm that new members have joined, paid, and successfully onboarded to the Center’s membership
Provide new members with a thorough orientation of Center resources
Existing Member Experience Management
Manage all functions related to members’ experience
Host annual membership calls to gain relevant information about the membership experience
Facilitate ongoing needs assessment of members and relay feedback to the team
Provide ongoing assistance to all members to maintain excellent satisfaction and retention
Provide continued stewardship of regional members throughout the year
Attend Center programs
Data Management
Use the Center’s data management platform to manage prospects and members
Maintain and update member’s data and information in the Center system
Center Development and Strategy
Create and implement new strategies that enable Center growth
Manage membership activities to align with Center’s budget
Provide regional expertise and perspective to the Center team
Serve on the Programming Review Committee as a regional representative
Attend weekly team meetings as a part of the Center staff team
Additional Job Description
Other Functions :
Statewide travel required
Accountabilities :
Responsible for one’s own work.
Disclaimer :
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform.
Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.
Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Time Type Requirement
Part time Note to Applicant : This position profile identifies the key responsibilities and expectations for performance.
It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his / her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wa ke Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.
In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.