What You’ll Do
- Build the vision and roadmap for Payment Operations to support company goals as brightwheel continues to scale in size and complexity
- Uplevel our risk management framework, enabling line of sight, controls and governance to both processes and platforms
- Own processes for fraud-prevention and payment operations such as KYC checks, disputes, suspicious payments, collecting / updating required info for customer tax filings, etc.
- Build and manage the current PayOps team of 5- while also determining what other next-level capabilities and capacity are needed as brightwheel continues to add new business lines and products
- Partner with Product and Engineering to constantly improve the user experience
- Partner with Finance to provide expertise and guidance on complex payment ops, security and tax inquiries from customers, law enforcement, external legal parties (e.
g., liens, subpoenas, customer tax filings, etc)
Own key partnerships (e.g., Stripe, other vendors you will bring in to automate / improve our capabilities)
Qualifications, Skills, & Abilities
- 8+ years relevant experience - payment operations, fraud, risk, compliance, etc
- 3+ years managing teams
- Understanding of payment processing platforms - money movement, regulations, etc.
- Demonstrated excellence in written / verbal communication, prioritization, and problem-solving
- Technical ability to pull data and setup / integrate new tools independently (SQL / other)
- Comfort with ambiguity and a fast-paced startup environment
- More experienced candidates are welcome to apply
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