Responsibilities :
- Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus.
- Answer incoming calls to the restaurant and provide appropriate service.
- Manage the flow of guests in the restaurant.
- Tend to special guest needs and requests.
- Be observant to guests’ needs throughout dining experience to ensure they receive high quality service.
- Be aware of where the room is at when tables sit, pay, leave, need to be cleared, etc.
- Help dining room staff by setting and clearing tables; replenishing water (when necessary).
- Return any voicemail messages.
- Confirm all reservations.
Requirements :
- Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
- Must be comfortable meeting new people.
- Must be able to clearly communicate guests’ needs the FOH / BOH.
- Must be able to hear well in a loud environment in order to answer the phone and respond to guest requests / questions.
- Must be able to walk and stand during the entire shift.
- Must have a desire to help out where needed and work as part of a team.
- Must have a passion for providing extraordinary service.
- Must have the ability to thrive in a fast-paced / high-end environment.
- Must have a flexible schedule and / or open availability (3-5 shifts a week, weekends a MUST).
- Must be upbeat, outgoing and positive.
- Must have good people skills and think quick on your feet.
- MUST have at least 1+ years experience as a host / hostess / event coordinator in a full-service restaurant / bar / hotel; references preferred.
- Familiarity with Resy is a plus.
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