Summary / Objectives : Verifies the correctness of guest accounts by balancing each department's income. Posts room and tax and local phone charges to guest folios.
Essential Functions :
- Completes posting of all charges.
- Receives and records guest payments.
- Reconciles all departments to balance accounts as appropriate in all systems.
- Prepares revenue report remembering to include all day rates.
- Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
- Prepares revenue report remembering to include all day rates.
- Completes manager daily report showing any adjustments for errors with full explanation.
- High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances.
Folio balances over $300 if property does not have a restaurant, and $500 if property has a restaurant should also be recorded.
This report is to be given to the Manager daily for his / her review. Copies are to be retained on the property level and originals sent to home office.
- Prepare and have ready by 7 a.m. each day the Housekeeper's Report, listing the status of check-outs, stay, over, vacant, and out-of-order rooms for the night just ended.
- Reconcile Banquet Department using banquet bills.
- Prepare "cash only" list for restaurant and lounge.
- Assign rooms in a courteous and efficient manner to all incoming guests.
- Maintains the daily walk-in reservation count sheet.
- Pay special attention to the phone and follow the basic rules of courtesy.
- Record and make all wake-up calls properly.
- Provide information to guests in a courteous manner.
- Must have complete knowledge of policies and procedures to be followed in emergency situations.
- Complete the night audit by change of shift at 6 a.m. Give information to other department heads, especially any information relating to the morning's breakfast business and meeting set-ups.
- Enter all daily numbers in data entry, and prepare welcome letters for incoming Rewards Guests.
- Handle all internal control items as hotel policies and procedures dictate.
- Regular and predictable attendance is an essential function of the position.
- See that all reports and vouchers required are on the General Manager's desk for review and approval.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Minimum Requirements :
Hotel- related experience preferred.
PI246172006
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Complete the night audit by change of shift at 6 a. Housekeeper's Report, listing the status of check-outs, stay, over, vacant, and out-of-order rooms for the night just ended. ...
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