Sr. Business Systems Analyst

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The Senior Business Systems Analyst leads high-performing, innovative, agile team that delivers robust, secure, leading-edge technology and is responsible for intake and requirements gathering related to configuration, integration, customization, testing, training, and post deployment support.

This role has a focus on automation, simplification, user experience, and user experience design. Solutions leverage products such as : Salesforce, Marketing Cloud, Hyland OnBase, CS Gold, TouchNet, Marketo, Twilio, and more.

Primary Duties and Responsibilities

• Manage high-performing team that optimizes operational and strategic project intake services while incorporating a sense of belonging and ownership among team members.
• Lead and participate in multiple initiatives by completing and updating documentation, determining daily priorities, ensuring efficient and on-time delivery of tasks and milestones for team.
• Communicate with executive product owners and stakeholders as it relates to priorities, roadmap, and project status.
• Responsible for understanding the business and assisting non-technical users in defining business needs and prioritization.
• Communicate business directives, goals, and needs to the technical teams while managing user expectations and project priorities.
• Document business requirements, process workflows and any other results of business analysis gathering and obtains sign-off from the users on specifications.
• Analyze current business process and workflows to identify areas for improvement. Develop and propose solutions to enhance efficiency and effectiveness.

Create process models and design future state workflows.

Ownership of designing, developing, and maintaining reports and dashboards that serve various levels of the organization.

Ensure data accuracy, visualization, effectiveness, and alignment with business needs.

• Leads meetings for all levels of management for presentations, reviews, approvals of recommendations, etc.
• Advocate for the adoption of Scrum and Agile values, emphasizing continuous improvement, collaboration, and timely delivery.

Ensure that projects align with requirements and follow best practices.

• Proactively support the team in adhering to Agile and Scrum frameworks. Serve as the backup Scrum master.
• Create user stories and acceptance criteria to articulate project requirements effectively.
• Partner closely with other IT teams, analysts, and project managers to work on projects and initiatives. Foster effective communication and alignment across teams.
• Plans and conducts testing such as quality assurance testing and user acceptance testing (UAT).
• Responsible for coordinating and reconciling budgets to ensure that projects are within budget.
• Ability to work evenings, nights, and weekends (as necessary).
• Develops internal and external relationships for knowledge sharing. Attends professional meetings, workshops, conferences, and seminars.

Minimum Qualifications

Education :

Bachelor’s degree in relevant field

Certification and Licensing :

International Institute of Business Analysis Agile Analysis Certification IIBA AAC (preferred)

Experience :

Minimum 5 years of relevant experience, includes any combination of the following : CRM or marketing automation end user, system configuration, business analysis, project management, process improvement.

Any relevant education, certifications and / or work experience may be considered

• Working in a fast-paced environment while managing simultaneous projects
• Higher education business processes (preferred)
• Agile background (preferred)

Knowledge, Skills and Attitudes :

• Excellent communication and collaboration skills both oral and written
• Work independently and in a collaborative environment
• Skill in completing assignments accurately and with attention to detail
• Organize and prioritize work under pressure while meeting deadlines
• Working knowledge of Smartsheet, Lucid Chart (preferred)

The University of Miami is an Equal Opportunity Employer - Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.

Job Status : Full time

Full time

Employee Type : Staff

Staff

Pay Grade :