Overview
Our Guest Services team is essential in creating a safe and memorable experience for all guests at Moody Center Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset.
Each member of this team is responsible for providing an exceptional level of service to our guests at all arena events, including UT home basketball games, major music / entertainment events and miscellaneous special events.
This position is ideal for candidates who want to immerse themselves in an exciting live entertainment / sports environment.
Position Details :
- Part-time position
- Shifts include nights, weekends, and holidays
This role will pay an hourly wage of $15.00.
For PT roles : Benefits : 401(k) savings plan and 401(k) matching.
This job posting will close 12 / 31 / 24
About the Venue
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences.
We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.
Moody Center is Austin’s new arena that gave the Live Music Capital of the World the world-class arena it deserves. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet.
Designed specifically for concerts, the new arena is home to The University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events.
Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation / C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey.
Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music.
We want you to join our team and create the most electric entertainment experience in the nation.
Visit to learn more about our mission to be #BeATXcellent.
For additional information and news, follow @moodycenteratx on , , , and .
Responsibilities
- Proactively welcome guests and assist with questions and requests
- Identify opportunities to create memorable experiences for guests
- Perform thorough ticket checks and scans to ensure valid access into arena and other ticketed areas
- Manage lines and provide directions to ticketed seats and other arena locations
- Respond to and / or escalate guest complaints, concerns, and compliments
- Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
- Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
- Effectively communicate safety and security measures
- Reports any suspicious activity to supervisors and / or management
- Perform other duties and responsibilities as assigned
- Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time.
Qualifications
The qualifications listed below represent the credentials necessary to perform the essential functions of this position.
To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- An average of five (5) events worked per month. Event requirement is subject to change with notice
- Demonstrated ability to follow instructions and work in a fast-paced environment
- Must have strong verbal and written communication skills
- Must be 16 years of age or older
- Previous experience in a customer service-based industry is preferred
- Previous experience within a sports, entertainment, or related field is preferred
Homewatch CareGivers of Bryan College Station (Part-Time & Full-Time) (Competitive Pay)
Role: Caregivers provide paraprofessional services to the agency’s home care clients, as assessed in the care plan and in compliance with the client’s Service Agreement. ...
Operations Intern | Part-Time | Moody Center
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Moody ...
Guest Services Rep Part Time-104020
Guest Services Rep Part Time - $ - $ Hourly . Guest Services Rep Part Time - $ Hourly. The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all...
Concessions Bar Back | Part-Time | Moody Center
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Moody ...
Access Services Representative 2 - Part Time
Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally. The Access Services Representative 2 obtains current and accurate demographics and in...
Guest Services Rep Full Time-104010
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with co...
Member Services Representative - Part Time
This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. These hours are subject to change at any time dependent on business needs. Duties, responsibilities and activities may change at any ti...
Funeral Services Assistant Part Time
Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by f...
General Cleaners - All Shifts, Full Time and Part time
General Cleaners - All Shifts, Full Time and Part time. AHI Facility Services strives to provide cost-effective world class integrated facility services to commercial building owners and/or managers nationwide, while simultaneously providing their employees, tenants and visitors a clean environment ...
Patient Services Specialist - Part Time
The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Accepts payments for physician/clinic services according to established guidelines. ...