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Lead Associate, Health & Benefits Client Service Team

WTW
Grand Rapids, MI, United States
Full-time

The Role

  • Materially contribute to core health and benefits projects supporting the design and management of group medical, dental, wellbeing, life, disability, and absence management benefits for clients.
  • Partnering with client service team leader to deliver superior project management
  • Providing superior client service in response to everyday service issues and questions (eligibility, carrier coverage and claims issues, compliance,
  • Preparation for client meetings (prepare agendas and materials, coordinate resources,
  • Supporting vendor procurement, implementation, and optimization activities
  • Providing benefit enrolment support, including preparing materials and presentations, verifying policy and plan information, and updating internal systems as necessary
  • Contributing to completion of reports and administrative actions for clients including Form 5500 filings, policy checking and delivery, monthly reporting of client and carrier information, summary plan descriptions and certificates
  • Supporting client service team leader in benefit plan analysis, design, cost savings and funding strategies
  • Conducting review of client deliverables to ensure alignment to client objectives, leverage of optimal WTW services and solutions, and adherence to WTW professional excellence standards
  • Facilitating benchmarking studies and other research; providing value added analyses and summaries
  • Analysing and comparing vendor products, services, and contracts
  • Building relationships internally and collaborating effectively on cross-functional teams
  • 22 days ago
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