US Citizen or Green Card ONLY
W-2 Only
No C2C
ROLE : Onsite Field Service Technician in Macon, GA
LOCATION : in Macon, GA
PAY RANGE : Negotiable. Please include your minimum base annual salary expectations in your message.
PAY : W-2 Only / No C2C
WORK MODEL : Onsite
DURATION : Initial 12-Month Contract
SCHEDULE : M-F, 8AM 5PM, 40 hours / week.
WORK STATUS : US Citizen or Green Card holder
TOP REQUIREMENTS :
This position is for an onsite customer-dedicated position in the Macon, GA area. In this role, you will be responsible for providing exceptional on-site service and support for our customers' printer equipment.
You will diagnose, repair, maintain, and install a variety of printer models, ensuring they operate at peak performance and meet customer needs.
Responsibilities :
- Respond promptly to customer service calls, adhering to established SLAs (Service Level Agreements).
- Diagnose and repair printer issues efficiently, ensuring all equipment functions within published specifications.
- Maintain a well-organized schedule to manage workload and meet customer deadlines.
- Communicate effectively with customers throughout the service process, keeping them informed of call acceptance, estimated arrival time (ETA), service progress, and resolution.
- Address customer questions and concerns related to their printer devices.
- Provide thorough training to customers on proper printer usage and features.
- Perform repairs and maintenance procedures according to company standards, completing all service call documents before leaving the customer site.
- Follow established administrative procedures for data collection and reporting, including call details, status updates, closure summaries, parts management, and tracking.
- Manage local inventory of printer parts, maintaining accurate records of levels and transactions.
- Project a professional image through appropriate attire, communication skills, and personal presentation.
Qualifications :
- Experience in field service or customer support.
- Strong understanding of electro-mechanical systems.
- Experience servicing printers, hard copy devices, or imaging equipment.
- Excellent driving record and a valid driver's license.
- Proficient administrative and computer skills.
- Ability to safely lift and maneuver equipment up to 60 lbs.
- PASS BACKGROUND & DRUG TEST
NEXT STEPS :
If you are interested, please send an updated copy of your resume with contact information to rflemmer@revolutiontechnologies.
com (or via LinkedIn) & let me know the best time to have a brief conversation.
- We can only present a few candidates for this position. First come-first serve.
- The position will likely be open for a short period.
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