Medical Technologist Supervisor , Customer Service Center

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world.

It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation.

We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.

Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization : Core Labs Admin

Core Labs Admin

Job Summary :

$10,000.00 Signing Bonus and Relocation signing incentives.

Vanderbilt University Medical Center (VUMC) is seeking to hire a Diagnostic Laboratories Team Leader (DLTL) Supervisor , whom will supervise efficient integration and management of the Vanderbilt Laboratory Services, Customer Service Center staff and operations to properly provide laboratory services.

The DLTL Supervisor defines performance standards and manages operations to support consistent outcomes which meet or exceed quality standards.

Additional responsibilities include planning, coordination and supervision of the activities of lab personnel engaged in testing and implements new technology.

In support of the MLS programs, the Supervisor (DLTL) enables staff to serve as instructors for the primary training of the VUMC MLS students.

KEY RESPONSIBILITIES :

• Manages daily activities and the team to optimize operational processes and meet quality performance standards within the Laboratory service.
• Supervises personnel, selects new employees, assures staff are properly trained and meet competencies, identifies training needs, responsible for performance evaluation.
• Develops and implements quality control / assurance program, including appropriate proficiency testing and peer review standards.
• Responsible for maintaining all required activities and documents to assure compliance with both regulatory and accreditation standards applicable to this laboratory.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Position Shift :

Exempt, MetroCenter, Monday-Friday, 1st Shift, 8am-4 : 30pm CST

Consideration may be given to candidates that can obtain certification within 120 days, in accordance with state guidelines.

VUMCRocks , #LabWeek ,#Join Us!

Unit Summary

Vanderbilt University Medical Center (VUMC) has been rated the #1 Hospital in Nashville and the state of Tennessee by the US News & World Report.

VUMC’s Diagnostic Laboratories are undergoing an exciting time of change, including a planned expansion to a new state-of-the-art 110,000 sq ft laboratory.

This, along with an established Professional Advancement Ladder (PAL), provides additional opportunities for growth within our system.

VUMC is an academic medicine environment, providing team members frequent interaction with clinical teams and exposure to complex and novel infectious cases.

Discover Vanderbilt University Medical Center :

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world.

It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity of culture, thinking, learning and leading is sought and celebrated.

It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.

Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments :

US News & World Report : #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr.

Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

• Healthcare’s Most Wired : Among the nation’s 100 most-wired hospitals and health systems for its efforts in innovative medical technology.
• Becker’s Hospital Review : named as one of the 100 Great Hospitals in America , in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
• The Leapfrog Group : One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.
• American Association for the Advancement of Science : The School of Medicine has 112 elected fellows
• Magnet Recognition Program : Received our third consecutive Magnet designations.
• National Academy of Medicine : 22 members, elected by their peers in recognition of outstanding achievement
• Human Rights Campaign Healthcare Equality Index : 6th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.

These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.

Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

Core Accountabilities :

• Organizational Impact : Plans and sets day-to-day objectives for the team that have a direct effect on the results of the department or area that the job is in.
• Problem Solving / Complexity of work : Resolves technical and operational problems within provided guideline.
• Breadth of Knowledge : Applies advanced subject matter knowledge within a specific technical area and basic management knowledge to support the team.
• Team Interaction : Leads / supervises a unit within a department or a small department. Typically without budget or hire / fire authority.

Role is typically a 'working' supervisor.

Core Capabilities :

Supporting Colleagues : - Develops Self and Others : Invests time, energy, and enthusiasm in developing self / others to help improve performance e and gain knowledge in new areas.

• Builds and Maintains Relationships : Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively : Recognizes group interactions and modifies one's own communication style to suit different situations and audiences.

Delivering Excellent Services : - Serves Others with Compassion : Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.

• Solves Complex Problems : Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Offers Meaningful Advice and Support : Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.

Ensuring High Quality : - Performs Excellent Work : Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.

• Ensures Continuous Improvement : Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Fulfills Safety and Regulatory Requirements : Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.

Managing Resources Effectively : - Demonstrates Accountability : Demonstrates a sense of ownership, focusing on and driving critical issues to closure.

• Stewards Organizational Resources : Applies understanding of the departmental work to effectively manage resources for a department / area.
• Makes Data Driven Decisions : Demonstrates strong understanding of the information or data to identify and elevate opportunities.

Fostering Innovation : - Generates New Ideas : Proactively identifies new ideas / opportunities from multiple sources or methods to improve processes beyond conventional approaches.

• Applies Technology : Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.
• Adapts to Change : Views difficult situations and / or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications :

Responsibilities : Certifications :

Certifications :

Medical Laboratory Technician - American Society for Clinical Pathology (ASCP)

Work Experience :

Relevant Work Experience

Experience Level : 3 years

3 years

Education : Bachelor's

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action.

EOE / AA / Women / Minority / Vets / Disabled