PROGRAM MANAGER QUALITY IMPROVEMENT - QUALITY MANAGEMENT

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PROGRAM MANAGER QUALITY IMPROVEMENT - QUALITY MANAGEMENT

Department : Business Services

Status : Full Time

Shift : 1st

Location : Newport Beach, CA, US, 92617

Salary Range : $55.4300 - $91.4300 / hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Job Summary

The Program Manager Performance / Quality Improvement is responsible for advanced planning and analytical consulting to the administrative and managerial staff of the department to ensure that the projects and priorities of continuous improvement are carried out to completion.

The Program Manager is also responsible for establishing and continuing effective operational improvement efforts to ensure the development and growth are both efficient and effective, established on sound processes.

Interacts daily with leaders to identify, define, and manage opportunities to improve strategic, financial, and operational performance for continuous improvement while helping create a strategic approach to produce and establish extraordinary improvement as a foundation for continued growth.

The responsibilities of this role are to rally the leaders in a spirit of continuous improvement and energize the continued rapid growth and expansion, tracking department formation, leading programs and projects, and helping to organize and lead efforts for improvement and growth.

Quality Management :

Responsible for establishing and continuing effective quality improvement efforts to achieve organizational performance goals and national top decile performance in clinical excellence.

Quality improvements may be small or large scale and are in alignment with Hoag’s strategic goals, for example, addressing 30-day readmissions and mortality reduction.

The Quality Improvement Manager may apply Lean, Six Sigma, and other quality improvement methodologies to deliver results.

Coaches and trains teams in the utilization of improvement tools and implementation of improvements. Manages plans and develops guidelines, process measures, targets, and standards for monitoring and measuring results to deliver on goals.

Interacts daily with leaders to identify, define, and manage opportunities to improve quality while helping create a strategic approach to produce and establish extraordinary improvement.

The Program Manager Quality Improvement collaborates to lead and organize efforts for continuous clinical improvement.

Education and Experience

• Bachelor’s degree in Industrial Engineering, Business / Healthcare Administration, Life Sciences, or equivalent Medical Foundation, Physician Practice, or Health Plan related experience.
• Advanced training or experience in performing statistical, financial, and strategic analysis.
• Five years of experience in performance / process improvement projects including but not limited to Lean and Six Sigma methodologies.
• Demonstrated performance improvement and process improvement skills and knowledge of methodologies such as Lean, Six Sigma, DMAIC, and PDCA.
• Highly proficient in Microsoft Project and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio).

Preferred :

• Master’s degree in Industrial Engineering, Business / Healthcare Administration, or Public Health.
• Consulting experience.
• Experience managing healthcare-related projects and familiarity with the healthcare provider industry.

Certifications Preferred

• Certifications in Lean and / or Six Sigma Methodology.
• Project Management Professional (PMP) certification.

LI-EM1

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment.

Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Hoag is where exceptional people with full hearts strive to make a difference. Start your career, make an impact, and join our family.

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