Customer Service Specialist (Bilingual in Mandarin and English)
Location : Greater San Diego Area, 92071
Compensation : $25 per hour plus comprehensive benefits (Vision, Medical, Dental, PTO, Life Insurance, Retirement Plan)
Employment Type : Full-Time, 40 hours, Monday-Friday
Overview : We are seeking a dedicated Customer Service Specialist to provide exceptional service and support to diverse clientele.
This role is ideal for a bilingual professional fluent in both Mandarin Chinese and English, eager to foster positive customer experiences.
Key Responsibilities :
- Engage with customers through various channels, addressing inquiries, processing orders, and ensuring satisfaction with our services.
- Manage a portfolio of accounts, delivering personalized service and adapting to the needs of new and existing clients.
- Develop a deep understanding of our leading products and customer base to enhance service delivery.
- Collaborate with cross-functional teams to maintain up-to-date customer specifications and ensure compliance with quality standards.
- Stay informed on company policies and procedures to provide accurate guidance to customers.
- Contribute to team efforts by supporting general office operations and participating in departmental meetings.
- Utilize your bilingual skills to communicate effectively with a multilingual customer base and assist in creating internal documentation.
Tools and Technology :
- Proficiency with modern office technology, including multi-line phone systems and standard office equipment.
- Adept at using personal computers and familiar with Microsoft Office Suite, particularly Word and Excel.
Qualifications :
- Bilingual proficiency in Mandarin Chinese and English is required.
- A high school diploma is required, with a preference for candidates who have pursued college-level studies in biology, chemistry, or related fields.
- At least one year of experience in customer service
- Strong interpersonal skills and a commitment to delivering outstanding customer service.
Pay Details : $ to $ per hour
Search managed by : Nicolette Suskauer
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