Server

WHO WILL LOVE THIS POSITION?

• A hardworking and self-motivated individual who enjoys a fast paced work environment
• An individual who can rise to the daily challenges of providing exceptional customer service

POSITION PROFILE :

A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent.

ESSENTIAL FUNCTIONS :

• Requires a flexible schedule for day and night
• Consistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experience
• Communicate in a professional manner with guests, coworkers and management
• Must be able to adapt to different personalities of guests and coworkers without losing focus
• Must have the ability to comprehensively understand the menu's food and beverage items and communicate to guests effectively and accurately
• Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure
• Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makers
• Must ensure a clean and organized workspace per side work guidelines issued by management.
• Follow uniform guideline
• Ability to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more direction
• Other duties as assigned

REQUIREMENTS :

Skills / Knowledge Required :

• Provide legible communication and directions
• Compute basic arithmetic

Ability to :

• Perform job duties with attention to detail, speed and accuracy
• Prioritize, organize, and follow up
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data

Qualification Standards :

• Education : High school certificate or equivalent
• Grooming : All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

PI246693978