Required Skills and Experience
Top 3 Skills :
Support of Windows / Office and local applications
Troubleshooting software and hardware issues
Customer service
Must Haves :
1-2 years help desk experience
Work Hours / Schedule : 8-5 Mon-Fri
Education Required : High school
1-2 years’ experience supporting / troubleshooting end user devices
Job Description
- Onsite Technology Support provides in-person assistance to employee end users including :
- Maintaining and troubleshooting a range of user problems including Printers / PC hardware / software / LAN and voice network
- Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and / or with vendors to resolve problems
- Acquiring, installing, and upgrading PC components and software and planning for / responding to service outages and other problems
- Training users on use of new technology and software
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