Job Description
This is a technical support role in IT and has experience specifically with Microsoft Active Directory and Network in a corporate environment.
Primary responsibilities
- Serving as an escalation point of contact for internal applications, hardware, mobile, and remote technology
- Following up on any outstanding issues with customers regarding the status and closure of incidents / requests
- Provide VIP Support for Executives
- Troubleshooting and resolving all hardware, software, and network problems
- Escalate issues to third-level support teams
- Document procedures, FAQs, and inventory of assets
- Must be willing to travel up to 10 % of the time
Qualifications
- Strong working knowledge of core applications including Windows 7 / 10, Microsoft Office, Imaging Software, SCCM, and Active Directory
- Experience with Helpdesk ticket tracking software and remote desktop support tools
- Excellent problem-solving, communication, and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Be able to work as a team member
- Android mobile in corporation experience
- Mac in corporation experience is a plus
- Excellent communications and customer support skills
Requirements
- Bachelor’s degree preferred with at least 5 years of Corporate Help Desk, Desktop Support experience, or the equivalent combination of education and / or experience
- Knowledge of Windows 7 / 10 / 11, Office 2016 / 2019 / 2021, PC hardware, Remote Support, and VPN
- Must be able to have strong Korean & English speaking and writing skills (preferred)
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