Treasury Management Technical Resource Specialist

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Qualifications

Position Qualifications

• Bachelor's degree from an accredited university
• 6 years of financial services operations or Treasury Management experience, which includes external customer service experience and technical experience
• 2 years of experience working with Treasury Management, Demand Deposit and Corporate Cash Management
• 2 years of experience utilizing Microsoft Office products (i.e. Word and Excel)

Job Description

Treasury Management Technical Resource Specialist IV

The Treasury Management Technical Resource Specialist role will be responsible for managing the technical troubleshooting support of all Treasury Management customers when issues are escalated for the complex Treasury Management products and services.

This role will also participate in projects requiring advanced technical knowledge.

Position Responsibilities :

• Manage and resolve the requests escalated for customer technical assistance.
• Ensure the technical trouble shooting steps are documented in procedures and technotes.
• Act as a technical focal point for special projects that involve advanced technical customer support.
• Identify operational risk issues associated with technical troubleshooting and recommend appropriate risk management strategies to protect the best interests of Comerica and the customer.
• Act as a technical focal point through which operations, product, service and sales communicate to effect change and improvement for the ultimate benefit of our customers.
• Understand Treasury Management products and how they operate.
• Knowledgeable about how the customers system relates to Comerica's system in order to determine compatibility; participate in developing plans to resolve compatibility issues and troubleshoot with customer's IT contacts.
• Strong analytical advanced technical skills.
• Ability to work independently and still function well in a team environment.
• Demonstrate ability to follow tasks through to completion with minimum supervision and to simultaneously handle multiple tasks with flexibility and good judgment.
• Demonstrate well-developed time management and prioritization skills.
• Serve as incident manager for Relationship Services team.
• Excellent written and verbal communication skills.

Salary Range

For candidates hired in the state of California, Colorado, Washington, New York the expected salary / On-Target Earnings (OTE) range for the role is currently :

California - $83,950 - $183,750 Annually

Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay.

These include but are not limited to position, grade level, location / metropolitan area, skillset, and peer compensation.

Comerica Bank considers the employer's work location to determine the pay range.

About Comerica

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family.

Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future.

Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive.

We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs.

You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD D, and supplemental health programs to offset unexpected health care expenses.

We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement : where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE : CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management.

Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans / individuals with disabilities, committed to workplace diversity.