Senior Product Manager, Trust & Safety Evaluation

Company Description

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Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world.

As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range

$154,000.00 - $200,000.00

What's the role?

The Trust and Safety Product Management team is responsible for defining the strategy and priorities to ensure Etsy is a safe marketplace that buyers and sellers trust.

We focus on detecting policy violative content and adversarial actors, and on crafting educational and reformative experiences for members to prevent harm from happening.

We are seeking a passionate Product Manager to help us detect content (images, text, video) that goes against our policies.

We’re looking for a technical and motivated Product Manager that can lead their squad of applied scientists and machine learning engineers.

This position requires running multiple sophisticated projects, using strong communication skills and partnering with cross-functional stakeholders from different backgrounds and technical levels.

This is a full-time position reporting to the Director of Product, Trust and Safety, and the base salary range will be $154,000 - $200,000.

In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

For this role, we are considering candidates based in the United States. You will have the option to work office-based or flex.

Candidates living within commutable distance of the Etsy New York City Hub may be the first to be considered. Etsy offers different work modes to meet the variety of needs and preferences of our team.

Learn more about our Flex and Office-based work modes and workplace safety policies here.

What’s this team like at Etsy?

• The Content Evaluation squad within T&S works to automatically detect and remove dangerous, inappropriate and risky member-generated content.
• We work closely with other Trust & Safety partners in Design, Engineering and Operations, as well as with our Data and ML Enablement engineering teams.

What does the day-to-day look like?

• You will provide leadership and help set the direction for Etsy’s suite of policy violating detection systems.
• As the PM, you'll set your squad’s strategies and priorities through continuous iteration, user research and analysis, and experimentation.
• You are responsible for providing requirements, defining milestones and sprints, aligning with stakeholders and removing roadblocks to keep your team focused on your goals.
• You set clear expectations and ensure your squad understands what they are accountable for.
• You’ll collaborate with cross-functional partners (including engineering, operations, design, and analytics, legal team, and our buyer and seller community) to gather requirements, prioritize projects, and deliver the T&S team's roadmap.
• You have empathy for our end users and care about their safety on Etsy.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are :

• Proven track record of leading products that scale through Machine Learning and AI.
• Experience working in online abuse, or a related domain.
• Proven experience in collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives.
• Experience with using qualitative and quantitative data to make product decisions. You also know when and how to balance data with intuition.
• Excellent written and oral communication skills in order to advocate for your team's initiative and keep cross-functional stakeholders informed.
• Passionate about building safe experiences for our members.
• A strong belief in Etsy’s vision, mission and values.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like.

As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply.

Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know.

While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.

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