Customer Service Representative
Customer Service Representative - Full Time
As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with information, assistance, and support regarding our products and services.
You will also handle customer inquiries, complaints, and feedback through various channels, such as phone, email, chat, and social media.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
What the job entails :
- Answer incoming calls and emails from customers and respond to their questions and concerns.
- Provide information about our products and services, such as features, benefits, pricing, and availability.
- Process orders, payments, refunds, and returns, and update customer records accordingly.
- Resolve customer issues and complaints, or escalate them to the appropriate department or manager.
- Collect and record customer feedback and suggestions, and share them with the relevant teams.
- Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary.
- Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery.
- Stay updated on our products and services, policies and procedures, and industry trends and best practices.
Job Requirements :
- High school diploma or equivalent; bachelor's degree in a related field is a plus.
- Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry.
- Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders.
- Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk.
- Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations.
- Ability to work independently and as part of a team, and manage multiple tasks and priorities.
- Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset.
J-18808-Ljbffr
Remote Customer Service Representative 50k-60k/Year - Work From Home
Handle incoming customer service calls. Accept customer calls and return customer. This position will work with multiple clients throughout the day providing outstanding service and product knowledge. Dispatch incoming customer phone calls. ...
Customer Service Representative
Join our growing team of Customer Service Representatives. The ideal candidate, will not only be bilingual in Spanish, but also Customer Service focused, and has some Call Center experience. Deliver high quality customer service support. Respond and resolve general customer inquiries through phone, ...
Customer Service Representative
Customer Service Representative**. Our Customer Service Representatives are committed to this purpose. Our Customer Service Representatives are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. The Successful Customer Service Representative Will...
Customer Service Representative
The **Customer Service Representative** provides high level customer service in a corporate environment that is professional, fast-paced and dynamic. Customer Service Representative**. Job Category****:** Customer Service **Requisition Number****:** CUSTO002536 Showing 1 location ...
Customer Service Representative
Customer Service: Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Customer Service Representative. Provide exceptional customer service by addressing customer questions and concer...
Plumbing Dispatcher / Customer Service Representative
As a Plumbing Dispatcher / Customer Service Representative, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Plumbing Dispatchers / Customer Service Representatives. This Plumbing Dispatcher / Customer Service Representative posit...
Customer Service Representative San Francisco Airport
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. Provide a high level of customer service by assisting customers and assessing their re...
Customer Service Representative (20 hours per week)
The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Customer Service Representative. Delivers excellent customer service. Works quickly to service customers waiting in line, but maintains clos...
Customer Service Representative
Customer Service Representative. In this role, you will communicate with customers to identify their needs, process requests, resolve complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Previous experience as a Customer Service Repres...
Customer Service Representative
Customer Service Representative. Lucent Health, in Rancho Cordova, is seeking full time Customer Service Representatives, bilingual individuals preferred. The Customer Service Representative is in daily contact with members, clients, and providers, and are very often the initial. Handle incoming and...