Insurance Account & Benefits Specialist (Spanish Bilingual)

Bilingual- English & Spanish REQUIRED.

We are looking for an experienced Insurance Customer Service Representative/ Account & Benefits Specialist to connect with our clients. Someone who is self-motivated with an ability to manage multiple priorities and deadlines. In this role, you will be responsible for answering customer inquiries, dealing with the day-to-day activities of our client requests, and providing potential customers with detailed information about our products.

To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, and good communication skills.

Responsabilites

• Learning and understanding company insurance products.
• Answering calls and responding to customer inquiries with professional etiquette.
• First point of contact for employees with questions on benefits
• Accessing customer accounts and policy schedules.
• Enroll/terminate benefit coverage for new hires/terminations
• Coordinate with COBRA administrator to ensure appropriate continuation coverage and billing
• Work with carriers to ensure all information is complete and accurate (address missing information, enrollment/term information, etc.)
• Providing customers with detailed information about policies and products.
• Forward customers to sales agents when a policy needs to be initiated or upgraded.
• Problem-Solving Capabilities
• Managing and helping maintain our internal database.
• Help maintain Maxwell and Employee Navigator

Requirements:

• Spanish Bilingual
• Previous experience working as a customer service representative.
• In-depth knowledge of insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills and knowledge of database software.
• Proficient in MS Office (Word, Outlook, Excel)
• High-level typing skills.
• Ability to explain detailed policy concepts in a simple way.
• Education: High school or equivalent
• Experience: Customer service: 2 years, or Insurance: 1 year (Preferred)

Preferred Qualifications

• Associate degree in related field, but experience and/or other training/licenses may be substituted for the education if applicable
• 3 years of prior customer service experience
  
  

Schedule: Monday to Friday, Ability to commute/relocate: Fort Lauderdale, FL 33309

Our work environment includes:

• On-the-job training

• Growth opportunities

• Casual work attire

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Language:

• Spanish (Required)

Ability to Relocate:

• Fort Lauderdale, FL 33309: Relocate before starting work (Required)

Work Location: In person