THIS IS A NON-CIVIL SERVICE POSITION
POSTING DATE : 9 / 04 / 2024
CLOSING DATE : 11 / 0 / 2024 AT 12 : 00 MIDNIGHT
SALARY RANGE : $55,000 Annually
About City of Baltimore, Mayor’ s Office of Employment Development :
The Mayor’s Office of Employment Development (MOED) coordinates and directs workforce development initiatives responsive to the needs of Baltimore City employees and job seekers in order to enhance and promote the local economy.
At MOED, we view our mission broadly to deliver To usconomic justice means creating an equitable workforce system for all residents
especially those who have been generationally and systemically disadvantaged one that is responsive to their needs and ensures viable economic opportunities.
Our vision is for every City resident to maximize his / her career potential and all employers have the human resources to grow and prosper .
CLASS OVERVIEW
The Workforce Development Case Manager will support program participants in meeting their employment, career, educational and occupational skills training goals by providing direct case management services that will assist with barrier removal.
The Case Manager provides assessment,
planning, linkages to programs, coordination of services, monitoring of goals, evaluation of progress and advocacy. The Case Manager works as a team member with program staff and other professionals and services appropriate for each individual.
DUTIES AND RESPONSIBILITIES
- Provide quality Case Management services to all program participants.
- Establish and maintain a healthy and professionally appropriate relationship with all staff, program participants, partners, etc.
- Maintain confidentiality of all participants according to established policies, federal and state laws.
- Complete all assigned paperwork, including intake documents, according to program policies and procedures.
- Identify strengths, limitations, risk factors, and needs to refer and coordinate the provision of concrete services to each individual.
- Complete Individual Opportunity Plan (IOP) for each new participant as well as provide quarterly updates for all new and existing participants.
- Assist participants with making informed decisions about matters that are important to the completion of their identified goals.
- Assess to determine with participants’ needs are outside of the Youth Opportunity program’s scope of services and make appropriate referrals.
- Develop and maintain up-to-date case notes, and other appropriate documentation, based on contact with each participant in accordance with agency policy and procedures.
Attend and participate in professional development training for professional growth as developed by MOED / YO! Baltimore in addition to staff reviews.
- Exhibit professionalism and high standards in all aspects of performance
- Identify resources to connect program participants to supportive services (e.g. rental assistance, mental health, etc.)
You’ll know you’re right for this role if
- You have a passion for MOED’s mission and Baltimore City.
- The opportunity to re-imagine and re-create a communication function from scratch excites you.
- You are a creative written and visual storyteller.
- You’re a natural collaborator and team player.
- You exude excitement when speaking to audiences of all sizes.
- You can think strategically and roll up your sleeves to get the job done.
- You make the most of limited resources.
- You see opportunities where others see only challenges.
- You enjoy learning new things and teaching others.
This role probably isn’t a great fit for you if
- You expect to delegate more than half the work of implementing the plan.
- You thrive on predictability
EDUCATION AND EXPERIENCE REQUIREMENTS
EDUCATION : Have a high school diploma or GED equivalent.
KNOWLEDGE, SKILLS, AND ABILITIES
- Expert level written and verbal communication skills (English required?)
- Experience in project management
- Understand the concept youth development
- Very strong organizational skills and highly detail-oriented
- Very strong interpersonal skills and the ability to build relationships with a diverse group of stakeholders, including youth, staff, service providers, businesses, and other external partners
- Ability to effectively collect and analyze data, present findings and recommend viable options for addressing problems / challenges
- Demonstrated proactive approaches to problem-solving with strong decision-making capability
- Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment; and
- Proficient in word processing, spreadsheet, and database applications (i.e., MS Office Suite : Word and Excel) and project management applications
- Experience with Efforts to Outcomes (ETO) case management software preferred
NOTE : Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.
Financial Disclosure :
BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER
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