Roles and Responsibilities :
- Great server hardware knowledge with a deep understanding of all component & system type failures
- Proven RCA or Failure analysis history
- Experienced in controlled experiments to determine the root cause.
- Assist in conducting failure analysis on-field issues until the root cause is determined based on :
- Controlled testing of suspect hardware, system, or firmware
- Maintaining deployment equipment, image, and software
- Learning new products in the production or lab environment
- New Product Introduction training for site leads and technicians in the field.
- Assisting field technicians to resolve known and unknown issues real-time.
- Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that VSEIis maintaining customer SLA.
- Utilize Linux and Windows Command-Line to troubleshoot hardware.
- Network troubleshooting of Layer-1, Layer-2, Layer-3
- Making, cleaning, or running cables
- Cable management (labeling, dressing, and unintrusive)
- Assist network admins in setting up switches.
Required Skills :
- 2 - 4+ years of related work experience as a data center technician
- High school diploma
- Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
- Ability to work autonomously and within a local or geographically dispersed team environment.
- The ability to lift up to 50 pounds when necessary
- The ability to safely climb ladders when necessary
- The ability to wear personal protective gear correctly when necessary
- The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity
- The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity
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