General Manager

The General Manager directs and oversees all food and beverage operations in accordance with standardized policies in order to provide the highest quality, service, and cleanliness with a focus on guest satisfaction and business profitability.

Essential Duties & Responsibilities

The essential functions include, but are not limited to the following :

• Maintains a positive, friendly, courteous disposition and a neat, clean and professional appearance
• Works with the Chef de Cuisine (CDC) in setting the direction of the business in day-to-day operations as well as developing and executing a plan to drive sales, manage costs, and grow the business
• Manages FOH schedule; ensures the FOH is properly staffed and communicates any staffing issues to management
• Handles all FOH staff responsibilities in partnership with senior management team (includes : interviewing, hiring, training and development, employee relations, disciplinary action, documentation, terminations, etc.)
• Works directly with CDC in order to promote a strong and unified leadership dynamic, maintaining communication between FOH and BOH
• Point person for cash for all shifts, including bank deposits, and ensuring that all cash procedures are properly followed
• Manages and processes payroll, ensures accuracy and timeliness for each pay cycle
• Conducts weekly meetings with all FOH managers to update them on financials, service, new procedures, and improvements
• Leads pre-shift meetings at the start of every service OR delegates another manager to lead in your absence
• Fluent in all aspects of the budget and P&L in order to educate all managers on how to meet and exceed all goals set forth by chef / owner
• Works with entire leadership team to drive the success of their restaurant (promptly and fully informs management team of concerning problems or unusual matters of significance)
• Shares responsibility with the Chef de Cuisine for all repairs and maintenance of the restaurant
• Oversees organization, efficiency and policies pertaining to service in the dining room
• Balances admin responsibilities with service responsibilities
• Creates, enhances, and strengthens guest relationships
• Promotes cooperative effort, a team spirit, and positive morale and company culture among employees
• Resolves complaints from guests in a polite, friendly manner always making sure timely followup as needed
• Ensures the appropriate presentation and ambiance of the entire space (lighting, temperature, bathrooms, cleanliness, and seating arrangements)
• Participates in training about standardized policies (HR, fire, hygiene, health, safety, employee handbook, etc.)
• Helps with duties of other employees (i.e. server, food runner, etc.) when necessary
• Responsible for ensuring that all server check outs and restaurant closing duties are performed on a daily basis to standards
• Has a strong understanding of company background, core values and philosophy
• Must be able to tolerate potential allergens : peanut products, egg, dairy, gluten, soy, seafood and shellfish
• Adheres to all company safety and sanitation policies and procedures
• Performs other work related duties as assigned

Minimum Qualifications (Education, Experience, Skills)

• Restaurant Management Certification or college degree preferred
• Previous management experience required
• Illinois Manager Food Sanitation Certification required
• Illinois Allergen Certification required
• BASSET Certification required
• ServSafe Certification required
• Ability to handle stress under pressure
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently, with minimal supervision
• Familiarity with Resi and RASI preferred

Physical Demands and Work Environment

• Ability to be flexible with job demands and open minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
• Ability to work varied hours / days as business dictates
• Ability to stand for up to 8-10 hours a day

Apolonia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.