Starbucks Supervisor - Hilton Alexandria Old Town

Job Description

Core Responsibilities :

• Responsible for the training and supervision of the Starbucks team, ensuring all Baristas are "Barista 100" certified within 3 weeks of being hired, and there are always a minimum of 2 "Barista 300" certified employees on shift.
• Responsible for meeting all budgeted goals, to include but not limited to payroll and total store operational costs.
• Expected to work shifts to ensure standards are adhered to, helping fill a Barista position to include at least 1 AM shift, 1 PM shift and 1 mid shift.
• Required to meet and exceed all Starbucks standards for store operation.
• Responsible for making sure the store and storerooms meet and exceed Remington and local health department standards of cleanliness and organization.
• Write performance reviews and conduct disciplinary action, when warranted.
• Participate in monthly department meetings, property MOD program and weekly staff meetings.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction in each interaction.
• Learn, understand and refer to the applicable Starbucks Franchise and Remington's Standard Operating Procedures.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

Location Description

Experience the reinvented Hilton Alexandria Old Town, which has completed a renovation of guest rooms, restaurant, lobby and meeting space.

Located in the historic, vibrant King Street neighborhood, directly across from the King Street Metro Station, our hotel is one of the most convenient hotels in Alexandria, VA.

Requirements

• Strong communication skills verbal and written
• High work ethic and self-initiative
• Strong computer skills in Microsoft Suite
• Regular attendance according to established guidelines
• May be required to work varying schedules to reflect the business needs of the property
• Must possess basic computational ability, in order to accurately produce required reports
• Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
30+ days ago