Summary of Position
Shift Leaders contribute to the success of Coffee Action West by coaching the Team Members throughout their shift to execute operational standards and deliver great guest service.
They set goals, provide job assignments, and motivate others to maintain an environment that promotes Coffee Action West’s guiding principles.
Primary Responsibilities
- Perform all responsibilities of restaurant Team Members
- Support the Restaurant Manager in meeting operational goals and execution
- Ensure Dunkin’ standards are met throughout shift including preparation of food and beverages
- Communicate shift priorities, goals and results to Team Members
- Coach Team Members as needed throughout a shift providing timely, constructive and clear feedback
- Support the training of Team Members as needed
- Communicate clearly with the next Shift Leader to help prepare him / her for shift
- Ensure Food Safety standards are met
- Manage Inventory throughout the shift
- Provide great guest service and coaches team members to do the same
- Manage cash over / short during shift and ensures restaurant team members are following cash franchisee management policies
Required Skills and Experience
- Works well with others in a fast-paced team environment
- Demonstrates honesty and a positive attitude
- Willingness to learn and adapt to change
- Guest focused
- Ability to assist with training
- Problem solving
- Motivating others
- Previous leadership experience preferred.
Physical Demands / Working Conditions
- Standing on feet
- Repetitive motion including bending, stooping and reaching
- Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
- Wearing a headset
- Working in a small space
Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular / decaf / flavored coffee, iced regular / decaf / flavored coffee, donut, bagel and muffin categories.
Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide.
Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
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