Service Designer

Job Title

Service Designer / Information Designer

Job titles used for Match ( Add industry standard job titles to improve quality of the results )

• service designer
• information designer
• ux design strategist
• digital architect
• front end designer
• design researcher
• researcher
• ux researcher

Top Skills - Must Haves

• ux design
• sketch
• mobile design
• web design

Top Skills' Details1. 5+ years of experience creating / driving user interfaces, digital products, and complex software applications across a range of channels as either a service designer, UX designer or product designer (This person can be someone who doesn't come from a digital UI exp but can come from an industrial design experience)

2. Strong portfolio with work samples displaying expertise in designing experiences, creativity, and depth of thought. Examples of Journeys, Blueprints, Storyboarding, and / or any other visual story telling methods a must.

3. Experience with human-centered and design thinking methodologies and approaches and running group workshops.

Secondary Skills - Nice to Haves

• Service design
• Product design
• Interaction design
• Visual design

Job Description

This role will be supporting the CX organization at our client's (Customer Experience). This team is growing substantially and they are adding to their team! This service designer should have an interest in working on a-lot of different types of projects as they will not solely be hired for one thing.

Our client is in the process of building out a design studio where their designers will work across several different products.

Some examples would be, HMI, Mobile, Web, Connected vehicle & in-car experience products (think in the touchscreen of the vehicle), voice integration, etc.

Potential candidates should come from a digital or industrial design experience. This is an exciting area within our client's that has a-lot of opportunity for designers who are looking for a challenge and environment that offers a variety of projects!

About the Role

Are you passionate about user-centered problem-solving and storytelling? Obsessed with understanding and responding to human needs?

Committed to creating engaging products that solve real problems and deliver unique emotional experiences? Then imagine what you can do working with our like-minded, multi-disciplinary team in our Customer Experience Studio.

Our growing design team is seeking a passionate and talented Information designer with experience in design thinking and utilizing journey-based methods and / or a Service Designer with exceptional visual / graphic composition and storytelling capabilities.

This role will be a critical part of a specialized design team that explores and unpacks our most holistic experiences that cut across channels and platforms.

This specialized team works across organizations and functions to ensure a holistic experience is realized and the coordination to deliver can be achieved.

This person can develop a compelling visual presentation that effectively tells a system level story that drives cross functional shared understanding and alignment.

This person in this role will be open to adopting existing custom visual story telling systems and taking ownership of them to evolve those further.

In addition to being a key contributor to our internal design methods and practices, we’re also seeking a subject matter expert to partner with content designers and visual designers.

We’re seeking someone that understands the efficiency and visual interest of information presented is as important as ever with where the competition for end-user engagement is today.

Responsibilities

• Adopt and grow lean visual journey-based story telling systems that are utilized across multiple design teams that work with organizations across the company.
• Ability to develop, with cross functional partners and stakeholders, service blueprints, journey maps, and other infographics and visual formats related to the customer experience for internal cross functional use.
• Partner with production responsible design teams to assess and explore how we can present data and educational / awareness content efficiently and with more meaning and value for our end-user customers.
• Partner cross functionally upstream in exploration and ideation on content dependent concepts with customer facing data presentation.
• Partner with teams working on dashboards and internal tools to support operational performance and efficiency.

About You

Requirements

• 4+ years of experience.
• System level thinker.
• A portfolio that demonstrates visual hierarchy, depth of thought, design process, and the ability to organize and communicate complexity.
• The desire and ability to organize chaos and bring clarity to complexity.
• Experience with human-centered, journey-cased, and design thinking methodologies and approaches and running group workshops.
• Actively seeks feedback and is comfortable giving and receiving criticism.
• An appreciation for different disciplines, backgrounds, and types of thinkers. We need a well-rounded team to make anything great.
• Proficient in common design tools.

Key Abilities

Empathy : You are curious about how other people work, live, and think, you will enjoy meeting the users of our products, and thinking about design by visualizing yourself as one who will use it.

Communication : You possess superb communication skills and can speak to broad concepts as well as about fine detail through written and graphical media.

You can convey design solutions through sketches and visualizations, as well as through prose.

Collaboration : You are an effortless collaborator and active listener. You work without ego. You welcome ideas from any source and are prepared to build on them to make the work of your team successful.

Comfort with Ambiguity : You are comfortable working in a space where problems and solutions are not well defined. You can cope with change, shift gears comfortably, and can decide and act without having the total picture.

Additional Skills & Qualifications : Looking for someone who is eager to learn and grow in their career. This person needs to be collaborative and interested in working in a team environment.

Any experience with SAFE Agile is also a plus, though not required.

Employee Value Proposition (EVP) :

At our client, we’ve charged ourselves with one mission : to design, build and sell the world’s best vehicles. And to achieve our goals, we’re currently undergoing one of the largest Information Technology transformations in the history of the automotive industry.

GM IT is a leader in cutting edge technologies such as Mobility, Telematics, Mission-Critical Business Systems, Supercomputing, Vehicle Engineering, and Real-time Computing.

We offer challenging positions for passionate professionals looking to get in on the ground-floor of a growing Fortune 5 firm that is re-inventing IT with a laser focus on Innovation, Speed, and Business Value.

Join our team and experience Information Technology at a scale and pace not seen before!

Great team environment with a lot of upward mobility! This group loves to give team-members the ability to move into different roles so they don't become stagnate.

Ability to work on some of the best projects that touch millions of consumers around the world with the backup of one of the largest companies in the world.

Fun stuff on the team

• Innovative
• Visibility into whats coming next
• Fast paced culture with room for advancement

Work EnvironmentCollaborative, fast paced, deadline driven.

Business Drivers / Customer Impact : This group is responsible for providing all of the design work to the development team for all of the connected vehicle products where there is overall a large focus as an organization.

A lot of money is being funded to this area of the business as the products are all direct to consumer and tell a story of our client's brand.

This area generates a lot of revenue for our client and it is important that we have the right people in place to support them.

Why is the position open(provide details) : Backfilling someone on the team who left. Seeking experienced-level Service designer to join large automotive client in Metro Detroit on innovation projects.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.