Business Process Analyst/Technical Writer

Overview

Business Process Analyst / Technical Writer

Location : Washington, DC

Clearance : Public Trust

Integral Federal is actively looking to hire a Business Process Analyst / Technical Writer to support a Government client located in Washington, DC.

The overall scope of this program is to analyze, streamline, and update the business unit’s policies, procedures, process maps, templates, and guidance in accordance with any required changes at the federal agency.

Must be US Citizen with the ability to obtain a public trust clearance.

Responsibilities

• Review the agency guidance and procedures to ensure that they are interpreted as they were intended.
• Review if a policy, procedure, or guidance is identified to be missing, or no longer relevant in the current policies; and accordingly make recommendations to create and / or update as necessary.
• Participate in SME interviews to identify processes and streamlining opportunities.
• Provide recommendations to enhance agency guidance and provide procedures to become cohesive across the organization.
• Historical guidance and procedures will be provided and will need to be updated with current guidance and procedures.
• Develop new and streamlined and update existing SOP / processes and process maps, templates, policies, and procedure documents.

Qualifications

Required :

• Bachelor’s degree in technical writing, communications, English or a technical field, or experience equivalency (BS + 3 years, HS + 9, Associates + 5, Masters + 1).
• 3 or more years’ experience working in MS SharePoint
• 5 or more years’ applying policies / criteria while developing documentation with MS Office / Adobe products including SOPs, How-To’s, process maps, mockups, templates, and more.
• Strong editing and proof-reading skills, able to review and revise documentation for accuracy, clarity, and style.
• Demonstrated success communicating to leadership and across teams in a clear and concise manner.
• Ability to exercise judgment when applying policies and criteria to unclear or complicated circumstances, detail oriented.

Preferred :

Professional Technical Communicator (CPTC), 508 Compliance Certification or equivalent

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes.

Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success.

The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes :

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program

Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military / veteran status, physical or mental disability, or any other protected class.