After Hours Customer Support Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

Find out more about this role by reading the information below, then apply to be considered.

We're committed to bringing passion and customer focus to the business.

Heniff Transportation provides best-in-class supply chain solutions to our valued customers by utilizing our network of supply chain services and resources.

We focus on creating extraordinary growth and value across the markets, industries, and customers we serve through outstanding safety, innovation, and service performance.

We accomplish this through one of the largest, fully integrated networks of terminals, transload and tank wash facilities in North America and now in Canada.

We strive to be the BEST at everything we do.

Shift : 4 days on 4 days off, 6 : 00pm to 6 : 00am. Must be available to work weekends.

Essential Functions :

• Address any dispatch related issues that come up after hours.
• Field calls from drivers related to breakdowns, accidents, and other equipment related issues.
• Work with terminals to assign resources to meet customer requirements under company and regulatory agency mandates.
• Enter complete and accurate data about the customer’s orders into the computer system.
• Communicate with customers, employees, and other terminal locations to ensure customer’s requirements are met while getting the most efficient use of available resources.
• Handle emergency and non-emergency situations.
• Check drivers’ hours of service and maintenance condition reports of selected equipment.
• Issue EFS to address repairs and breakdowns.
• Provide drivers with 24 / 7 / 365 access to live assistance when needed.
• Other duties as assigned.

Requirements

• Candidates must have knowledge of DOT regulations, safety policies, and other Regulatory bodies having jurisdiction over motor carriers.
• Experience with Outlook (E-mail) and AS400 is desired.
• Trucking Industry background a must.
• Clear written and verbal communications.
• Work well in a team environment.
• Must maintain confidential information.
• Ability to analyze and resolve situations and problems.
• Must have a talent to handle multiple priorities and projects.
• Better than average skills working with computer programs.

Job Requirements

• High school diploma or GED.
• Trucking / tank truck or Logistics experience.
• Preferred qualifications : Associate’s or bachelor’s degree.

Benefits :

• Medical, Dental and Vision Insurance.
• Generous Vacation Time.
• Company Paid Holidays.
• Company 401(k) and Roth with Employer Matching Contributions.
• Short and Long-Term Disability Insurance.
• Voluntary Life & Accident.
• Critical Illness Insurance.
• Company Paid Life Insurance.
• Employee Assistance Program (EAP).
• PerkSpot National Employee Discount Program.
• Travel Assistance Program.

At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.

Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and / or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.

Job Type : Full-time

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