Come Work with Us!
Taylor Corporation is a growing, dynamic company with big plans for the future and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team.
We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.
Ready to build a career? It’s time to look at Taylor.
Your Opportunity : Taylor Print and Visual Impressions, formerly known as Curtis 1000, is seeking a Customer Service Representative to join the team in Lake Mary, FL! In this position, you will support our sales team, account managers, and customers for a variety of customer related issues.
This includes effectively resolving inquires in a timely manner to ensure customer satisfaction and retention.
Shift Available
1st shift; Monday - Friday
Your Responsibilities :
- Act as a dedicated representative for designated accounts, Sales Representatives, or Account Managers
- Anticipate internal and external customers’ needs whenever possible and respond quickly and accurately
- Document and maintain SOP’s as needed for accounts including processes between customer and operation center
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- Receive questions and complaints from sales and / or customers and document details in operating system
- Monitor inventory levels and issue purchase orders as necessary to ensure product availability for customers
- Partner with sales to build sustainable relationships of trust through open and interactive communication
- Provide back-up territory coverage in the Sales Representatives’ absence
- Calculate price and shipping charges as required
You Must Have :
- High school degree or GED
- 4+ years of previous customer service experience
- Effective written and verbal communication skills
- Effective time management skills and the ability to manage multiple tasks and prioritize tasks
- Ability to perform basic mathematical calculations
- Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook
We Also Prefer :
- Excellent problem solving, follow-up, and organizational skills
- In-depth knowledge of company product and services; Technical print knowledge helpful
- Knowledge of commonly-used concepts, practices, and procedures within the field of customer service such as estimating, order processing, order editing, outside vendor (mill) relations
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