Client Services Manager
We are seeking a dynamic and experienced Client Services Manager to join our team. The Client Services Manager will play a pivotal role in ensuring client satisfaction and success.
This individual will lead client calls, analyze program data and engagement metrics, collaborate closely with internal teams, manage client onboarding, and spearhead process improvement initiatives.
The ideal candidate will possess excellent communication skills, a strategic mindset, and a passion for delivering exceptional service.
Responsibilities :
- Lead client calls and meetings to gather requirements, provide updates, and address any issues or concerns.
- Analyze program data and engagement metrics to identify trends, insights, and areas for improvement.
- Collaborate effectively with internal teams, including Sales, IT, and Operations, to ensure seamless execution and delivery of services.
- Manage client onboarding, including gathering necessary information, setting expectations, and ensuring a smooth transition.
- Proactively identify opportunities for process improvement and implement solutions to enhance efficiency and effectiveness.
- Serve as a trusted advisor to clients, offering guidance, support, and strategic recommendations to help them achieve their goals.
- Maintain strong relationships with clients, fostering a positive and collaborative partnership.
- Stay informed about industry trends, best practices, and emerging technologies to continuously improve client services.
Requirements :
- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven experience in client services, account management, or a similar role.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- Demonstrated ability to lead and manage multiple projects simultaneously, meeting deadlines and delivering results.
- Detail-oriented mindset with a focus on quality and accuracy.
- Proficiency in Microsoft Office Suite and CRM software.
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