Operations Manager - Field Service Manager

The Operations Manager, in partnership with General Manager, is responsible for achieving depot results through leading high performance team within assigned depot.

Primary Job Accountabilities :

People Leadership : Responsible for leading and developing team to drive high performance and Restaurant Technologies values.

Responsible for developing, managing and coaching depot employees in person and virtually. Accountable for workforce planning, training and on as well as workforce engagement, performance management, recognition, development and coaching.

Leads the implementation of systems and processes to maintain a highly engaged workforce. Accountable for actively addressing engagement and individual performance issues.

Customer Service & Reliability : Responsible for executing high levels of customer service in an efficient manner. Collaborates with Regional Planner, Ops Support Admin and other functional partners to ensure ability to meet customer demand.

Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner.

Operational Performance : Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence.

Specific responsibilities include : managing depot expenses, service and distribution performance through efficient operations.

Responsible for leading the overall safety, DOT and quality control management practices within a depot.

SCHEDULE : Monday - Friday, 10 : 00 am start time

Education, Requirements & Competencies :

• 5+ years’ experience in operations
• 2+ years of management experience
• Proven track record in managing customer service challenges which result in mutual wins
• Comfortable working in fast paced, growth environment
• Ability to motivate others and build highly engaged and effective teams
• Experienced in leading teams for high performance, including managing performance, coaching, handling conflict and developing employees
• Self- aware- knows strengths and weaknesses and actively pursues ways to improve
• Possesses Managerial courage to say what needs to be said, address poor performance and lead courageously
• Strong interpersonal communication skills and the ability to influence across the organization
• Strong business acumen and proven track record in achieving financial and operational results

of Time Traveling : 20%

Inclusive Employer

At Restaurant Technologies, we celebrate diversity, believe in equity , and are committed to creating an inclusive environment for all employees;

we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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